Lago is the open-source platform that helps engineers build better monetization systems. We enable software teams to build customizable and scalable usage metering, subscription management, billing, invoicing, and payment systems.Lago is the leader of our category on Github (5k+ stars), won « Product of the month » on ProductHunt, and is used by leading companies such as Mistral, Together, Groq, Swan, Juni.Lago’s founding team previously built and scaled the home-grown monetization system of fintech unicorn Qonto from pre-launch to series D.As part of our growth, we're hiring for someone to lead our post-sales customer experience, overseeing the implementation of our product, the day-to-day run, and the potential account expansion. Our customer base include software, fintech and infrastructure companies mainly based in Europe and the US.We're a team of 22 today and we're all about Customer Experience, Product, and Open Source.What you'll doDeeply understand the customer, their business objectives, their workflows, and their goals to demonstrate value as effectively as possibleUtilize deep technical expertise to drive and project manage customer implementations from end to endDeliver excellent customer experience throughout the implementation project by providing consistent, clear communication across multiple stakeholdersDistinguish between “must-have” and “nice-to-have” requirements and feedback from the customer throughout implementationMake sense of ambiguous and/or complicated business requirements and translate them for a variety of audiencesDocument the Implementation project plan for internal and external understanding. Define project milestones and meet them; clearly communicate dependencies and ownership (status updates to the various audiences, clear priorities set internally and externally)Identify and mitigate project risks such as scope creep, stakeholder engagement, customer IT resourcing, internal backlogs; escalate appropriately to internal and/or customer executivesBuild trust, understanding and influence with members of technical and operations teams who contribute to the implementation and then use our productLeverage these "live" cases to build a repeatable playbook (e.g., learnings, frameworks, best practices) to support our growthThe ideal candidate will have3+ prior experience in Technical Project Management, Sales/Success/Solution Engineers, or other Customer-facing roles with Mid- Market or Enterprise business customersA technical software engineering background by trainingA passion for the preciseness required when scoping an implementation or migration, while thriving on leading negotiations: with strategic thinking, patience and emotional intelligence. Untangling complex and ambiguous cross functional projects will be the day to day job.Comfortable holding others accountable to tasks and deadlinesOwnership mentality and initiative - if you see something needs to be done, go do it!Enthusiastic about learning technicalities of domain-specific concepts such as billing, payments, integrations, even ingestions, open-source.€60,000 - €90,000 a yearWe offer a competitive package including equity for employees based in France, we're remote-friendly, and organize regular workations usually by the ☀️🌊🏄‍♀️This role is based either in-office in Paris in our gorgeous new office in the 10th arrondissement, and/or remote in a timezone that is +2/-2h from CET. Learn more how we think and workOpen-source does not win by being cheaper Post-mortem of our 1st YC startup: a Reverse ETLHow soon should you have a design system?How we ship fast: our frameworkOur Values Ambition: we aim big, because otherwise, where is the fun?Progress: we care more about the grit, the steep learning curve, the resilience and creativity muscles, than the current status or where you come from.Humble confidence: we know our strengths and always strive for excellence, but we also know there’s so much we don’t know yetPay it forward: we’ve all started somewhere, people gave us a hand when we needed one, we don’t forget this, and reinforce this positive cycleNot taking ourselves too seriously: we are ambitious, restless learners and hustlers, but at the end of the day, our health (physical and mental), and our loved ones are what matter the most.Apply for this job