Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, shoes and activewear.The Retail Coordinator will play a crucial role in ensuring a high level of client satisfaction and sales performance in London- based stores. This individual will be responsible for interacting with customers, managing stock, and collaborating with the wholesale team to drive business efficiency. The role requires a dynamic, proactive individual with excellent fashion knowledge and retail operations experience.Key Responsibilities:Assist and interact with customers in a warm and courteous manner.Engage every client in interactions that result in the highest level of client satisfaction, positively impacting both sales and service.Utilize exemplary selling skills to effectively identify customer needs and close sales.Adhere to Good American and retailer guidelines specific to each store.Communicate proactively with the wholesale team on stock, staffing, and sales to ensure efficient business operations.Manage stock, including conducting stock takes, handling deliveries, visual merchandising, and replenishment. Drive sell-throughs on slow-moving products.Resolve or escalate all customer issues promptly.Create detailed reviews of the business and product at the end of each season, including competitor awareness of product and sale periods.Build key relationships with store managers and teams, as appropriate.Support events and store pop-ups, with an understanding of sales targets and plans.Provide staff training within all retail partners as required.Required Qualifications/Primary Job Requirements:Previous retail experience or relevant customer-related experience (e.g., hospitality); denim and department store experience preferred.Excellent fashion knowledge.Strong retail operations knowledge.Proven track record in achieving sales results.Willingness to work retail business hours, including nights, weekends, and bank holidays.Willingness to travel, if required.Strong communication skills, both verbal and written, with excellent customer service skills.Ability to prioritize and handle multiple tasks efficiently.Ability to work with a diverse client base.Ability to work in a fast-paced, changing environment and adapt as needed.Proficiency in Point of Sales (POS) systems and Microsoft Outlook/email.Must currently be based in and hold authorization to work in the United Kingdom.Proficiency in Excel.Please note that this role requires to be onsite four days a week. Good American participate in company- wide initiatives to advance social and environmental performance, such as sustainability training, DEI training, volunteering, or participation in internal committees.WE ARE B CORP CERTIFIED!!!As our business has grown so has our responsibility to our community, our planet and our business. Being B Corp certified means we will continue to put people and planet up there with profit. Apply for this job