Customer Support Specialist

Waldium is the autonomous content platform used by YC-backed startups to generate technical guides, tutorials, and product documentation optimized for AI discovery. As we scale and launch new features, we need part-time customer support help to manage inbound questions and provide fast, reliable responses.

What you’ll do

• Handle all inbound customer conversations through Tidio
• Learn the Waldium platform and product flows so you can answer common questions clearly
• Troubleshoot issues, gather context, and escalate technical problems to engineering
• Maintain quick response times during agreed coverage hours
• Keep communication concise and accurate

What we’re looking for

• Experience in customer support or customer success
• Strong written communication
• Ability to understand technical products without hand-holding
• Reliability during US working hours
• Someone who can ramp fast and operate without constant oversight

Details

• Contract role tied to our product launch
• 4–8 week engagement with potential to extend
• 10–20 hours per week
• Remote
• Hourly rate based on experience