Better is reimagining home finance and making it faster, cheaper, and easier for everyone to become a homeowner. We leverage creative technology and innovation to make the home buying journey more approachable and understandable and home finance more affordable and accessible. Here are some interesting facts to help you get to know Better:- We’ve funded over $100 billion in loans for our customers, more than any other fintech- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020 and 2021- We are Forbes’ Best Online Mortgage Lender for 2023- We are USA Today’s Best Mortgage Lenders of 2023, Best for FHA Loans- We have raised over $1.2 billion in equity capital to transform the mortgage industry, the largest financial asset class in the world- And we’re just getting started!We are a place where smart, hungry, ambitious people who want to recognize their full potential thrive. A Better OpportunityThe Loan Processor (Coordinator) will assist with processing our Conventional and Home Equity Line of Credit (HELOC) loan products. The ideal candidate is a flawless organizer. They can anticipate when sub-processes related to borrower or property eligibility are going to delay a loan and take appropriate, proactive action to prevent a loan from falling behind. They support our customers in providing a seamless experience by supplying critical (non-auto-surfaced) information at the right time. ResponsibilitiesCommunicating directly with customers and various third parties to ensure an efficient and positive experienceProactively managing a pipeline in a timely, accurate and efficient manner, ensuring promptness in communicating with internal stakeholders and borrowersGuiding borrowers from the point of initial underwriting review through fundingUnderstanding loan applications, automated underwriting systems (DU/LPA), credit, income, and asset documents Navigating suspense decisions and proposing resolutionsAdequately preparing loans for final underwriting reviewUnderstanding appraisal & title automated orders Escalating internal & third party delays Assisting in managing the completion of collateral conditionsProactively resolving ready for closing blockers & quality control conditionsCommunicating with customers about loan estimates, changes of circumstance, and closing disclosures in compliance with mortgage guidelinesIdentifying ways in which we can improve borrower experienceEligible for monthly incentive compensation planQualifications3-5 years of work experience within financial or mortgage servicesProven ability to effectively manage a high-volume pipeline of files and/or customers Ability to troubleshoot and solve problems independentlyApproaches challenges with a relentless mindset - no one here gives up. We try, we fail, we try againAbility to maintain composure in a fast-paced environmentStrong communication, organization, and time management skillsApproach work with empathy, humility and accountability Experience processing FNMA, FHLMC, FHA and Jumbo mortgages is a plusExperience processing HELOC loan file is a plusKnowledge of agency conventional underwriting product guidelines is a plus$60,000 - $65,000 a yearCompany Benefits Our total rewards package consists of a base salary, incentive compensation, and benefits. Some of our benefits include:- A generous ramp plan while learning our systems and building out an individual pipeline.- Comprehensive healthcare, retirement, and voluntary benefits. Think medical, dental, vision, health savings accounts, 401k, and more.- Personalized care and tools for realizing your mental health and wellness goals.- Additional benefit perks & discounts.Disclaimer Better Home & Finance Holding Company is an equal opportunity employer committed to fostering an inclusive and diverse environment for our employees. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status, or any other reason protected by law.We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. Better will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.California Consumer Privacy Rights Notice for Job Applicants Under the California Consumer Privacy Act (CCPA), Better is required to inform California residents who are our job applicants or prospective talent (together "job applicants") about the categories of personal information we collect about you and the purposes for which we will use this information. The notice contains disclosures required by the CCPA and applies only to personal information that is subject to the CCPAApply for this job