Associate Support Analyst

Vietnam - HCMC- HYBRID

**Why Confluence? **

At Confluence, we’ve always been driven by a commitment to innovation, precision, and partnership in the investment data space. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.

More about the role & team

🚀 Make an Impact as a Support Analyst

As a Support Analyst, you’ll be the go-to expert supporting clients through calls and emails—helping resolve issues and guiding them step-by-step to the right solutions. You’ll troubleshoot challenges, escalate complex issues where needed, and connect clients with the appropriate resources.

Your day-to-day will include maintaining organized records, processing key documents, responding to client inquiries, and ensuring databases are accurate and up to date. You’ll also prepare progress reports and collaborate closely with managers to keep operations running smoothly.

Are you passionate about problem-solving and client support? Do you thrive in a collaborative environment and want to grow your career in consulting? We’re looking for an enthusiastic Associate Support Analyst to join our team.

What You’ll Do

• Provide high-quality support to clients via calls and written communication
• Troubleshoot issues and deliver clear, step-by-step solutions
• Escalate complex problems and refer clients to specialized teams when needed
• Maintain accurate records, process documentation, and update databases
• Prepare progress reports and coordinate with managers
• Collaborate with internal teams and external partners to meet deliverables
• Participate in solution design, configuration, testing, and documentation
• Contribute to operational monitoring and process improvements
• Communicate professionally with all stakeholders
• Work flexible hours to support 24/7 client coverage

Working Hours:

Tuesday to Friday: noon - 8pm ICT, Saturday: 11pm-7am ICT

What skills and experience do I need to succeed?

What You Bring

**

Essential:**

• Bachelor’s degree in Finance or a related field (or equivalent practical experience)
• ~2 years of relevant experience (or equivalent hands-on experience)
• Strong problem-solving, analytical, and critical thinking skills
• Excellent time management and communication abilities
• Client-focused mindset with the ability to manage multiple priorities in a dynamic environment

**

Nice to Have:**

• Experience supporting clients in financial services, asset management, fintech, or SaaS environments
• Relevant certifications such as CFA, CIPM, ITIL, or FRM

Why Join Us

• Be part of a collaborative and forward-thinking team where your ideas and contributions are valued
• Grow your career with clear development opportunities, hands-on learning, and ongoing support
• Make a real impact by helping clients solve meaningful challenges and delivering high-quality outcomes

Ready to take the next step in your career?
Apply now and help us deliver outstanding client support! ✨

What do we offer?

Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:

🕚 Generous Time Off packages including additional half days with each public holiday in your location.

🌎 Global Career Development opportunities

🎊 Social Events

💵 Referral Bonus scheme - Upto $3,000 per successful referral

🚀 Plus many more!

More about the Location

We offer flexible working options for all employees.

** #LI-Hybrid**

Values

We look for people who align with our 4 values.

Integrity

Face reality with honesty, courage and accountability

Imagination

Deal creatively with challenges and envision what the world could be

Discipline

Build good habits into reflexes which become a part of our life

Service

Committed to the success of others

**If you would like to find out more about a Career at Confluence, please apply today.

Pre-Employment Screening Disclaimer**
As part of our recruitment process, we carry out identity checks on all candidates. Offers of employment are conditional upon the completion of satisfactory background checks prior to the commencement of work. These checks may include verification of identity, right to work in the UK, employment history, and other relevant pre-employment screening.

Please note that additional checks may be required depending on the nature of the role and the jurisdiction in which the role is based or operates. These may include, but are not limited to, criminal record checks or financial background checks where applicable.