We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. We have achieved lots of global success and growth and are here in Dubai!Key responsibilities:Support our clients at all levelsAnswer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and callsAssist clients with the KYC procedureProvide a tour around the trading platformBuild client trust and satisfaction through professional support and trainingBe keenly aware of the competitive landscape and understand financial marketsCollect clients’ feedback and analyze how clients’ experience can be improvedKeep open communication between the departments to resolve any issuesRequirements:Fluent writing and speaking in English and ArabicAdvanced interpersonal and communication skillsAbility to listen to clients and your team’s needs and find solutionsAbility to work a flexible shift scheduleExcellent communication skills, both verbal and writtenWhat we offer:Competitive SalaryInternational Team CollaborationState-of-the-art EquipmentGenerous Annual Leave PolicyEmployee Referral ProgramGreat office in a central locationComprehensive Private Medical InsuranceAnnual Global Performance Review CycleGreat Benefit SystemBe a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.Apply for this job