We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Are you interested in trading? Would you like to start your journey in the trading world? It's a great opportunity to increase your knowledge and join expanding market! Our company provides comprehensive training that will allow you to understand how everything work and get started with confidence!Capital.com is on a mission to make the world of finance more accessible, engaging, and useful. We are a Fintech company with a difference, we use innovative technology to develop the most easy-to-use and transparent financial trading platform on the market. This role may be based either in Milan or Limassol!Key responsibilities:Support our clients at all levelsAnswer any questions about how the service works and resolve clients’ issues promptly via live chat, emails, and callsAssist clients with the KYC procedureProvide a tour around the trading platformBuild client trust and satisfaction through professional support and trainingBe keenly aware of the competitive landscape and understand financial marketsCollect clients’ feedback and analyze how clients’ experience can be improvedKeep open communication between the departments to resolve any issuesRequirements:Proficiency in English and Italian - C1+ levelAdvanced interpersonal and communication skillsAbility to listen to clients and your team’s needs and find solutionsAbility to work a flexible shift schedule, including nights and weekends (weekend and night shifts are remote)Excellent communication skills, both verbal and writtenWhat we offer:Outstanding equipmentAnnual Performance Review CycleReferral programAnnual discretionary bonuses Remote weekend and night shiftsGreat friendly and professional working environmentChallenging assignments in a local and international environmentWorkation - eligible after probationary. Work from abroad for up to 30 days a year, in 5-day incrementsMedical insurance Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.Apply for this job