The Role:We are looking for an experienced technical leader to lead our IT organization, spearheading our technology strategy and infrastructure support, supporting our company goals of profitability and revenue growth. This highly cross-functional role will manage our IT resources as well as drive key strategic initiatives that impact the entire company and make our employees more efficient. Partnering with key stakeholders from the executive team members to evangelists in each department, you will own projects from ideation to wide adoption that is critical to Minted’s scalability and growth. This pivotal role demands an innovative leader with a deep understanding of IT systems, a knack for strategic planning, and a passion for driving digital transformation.The IT department at Minted is a small but highly efficient team, and we pride ourselves in being able to wear many hats across infrastructure, tooling, security, and supporting the company and employees. Minted has a strong culture of mentorship and promoting from within, as well as projects that enable us to cross-train and learn from one another. We are a metrics-driven organization and we work hard to make sure every project we do is cost-efficient, measurable, and impactful. Anticipated Start Date: 8/1/2024Our SF-based team has an in-person 3x a week schedule.As part of our recruitment process, we want to ensure the security and legitimacy of all communication channels. Therefore, please be advised that all official correspondences from our team will be sent from email addresses ending with "@minted.com"You Will: Develop, advocate, and execute a comprehensive roadmap to enhance Minted's IT infrastructure, security protocols, and internal processes.Oversee the network, systems, security, and help desk teams to ensure they achieve their goals, providing mentorship, strategic direction and vision, and support.Implement and manage robust security measures to protect Minted’s data and systems from internal and external threats.Ensure the efficient operation and maintenance of internal IT infrastructure, including servers, networks, and workstations; ensure seamless collaboration across the company in a cost-effective manner.Streamline and enhance help desk operations to provide exceptional support to all internal users, resolving issues promptly and effectively.Collaborate with department leaders to identify and address coverage gaps, inefficiencies, and pain points within and across departments.Devise and execute on a strategy around internal information management that is logical, centralized, and easy to search and maintain.Collaborate with HR teams to streamline management of internal user processes, especially automations and controls around user onboarding, off- boarding, and application accessAnalyze and utilize metrics to drive continuous improvement in IT processes, infrastructure, and service delivery.Lead complex technical projects from initiation to completion, ensuring feasibility, detailed planning, effective implementation, and seamless integration.Maintain and strengthen relationships with third-party vendors, managing RFI/RFP processes, bake-offs, and contract negotiations.Manage the IT budget, ensuring it aligns with Minted’s profit and growth objectives and infrastructure needs.You Are:Patient and thoughtful; Detail oriented with the ability to juggle many projects in parallel.Able to foster effective working relationships and build consensus across the organization including C-suite.Familiar with the challenges in scaling knowledge and creating education within the non-technical areas of a company, and an intuitive understanding of how scaling and knowledge are linked.Familiar with the information technology and knowledge sharing needs of the non-technical functions of a company.Familiar with IT industry best practices across networking, infrastructure, application management & security.Familiar with emerging trends on new business & productivity tooling on the market.Assertive when needed to drive the IT roadmap and clearly communicate with stakeholders throughout the project.Methodical in identifying, stack ranking, documenting and communicating projects and project requirements, scope, & risks to stakeholders.You Have:8+ years of experience driving cross functional IT projects for late stage technology startups.5+ years of experience leading IT organizations with diverse skillsets across infrastructure and technical support.Domain knowledge and expertise of multiple disciplines including IT systems, networking, security and compliance.Understanding of image management and WDAM solutions.Experience with SaaS and terrestrial file systems (Box.com, SAN).Expertise in project management tools (Smartsheets, Monday.com, Asana).Experience working with Application Catalogs (Torri, Zylo, Assets).Experience with integration of information systems with specific organizational business needs and plans, such as a company intranet portal.Experience in vendor management and contract negotiations.Experience monitoring project financials.Experience with working with SSO, MFA, and cloud API middleware tools.Excellent verbal and written communication skills to both technical and non-technical audiences.Experience working with a globally distributed workforce involving many companies.Bonus Points:Experience with Adobe Creative Suite and Adobe Experience Manager.Experience working at an e-commerce company.Compensation:The compensation range for the role applies to both employment offers and Minted employees actively working in the role. Our employment offers fall between the minimum and midpoint of the range to allow for continued salary growth during your employment at Minted. The upper half of the range accommodates this growth and supports our intention to create an environment that encourages lasting relationships between Minted and our employees.Geo Base Full Salary Range 0 - Includes SF Bay Area $184,178 - $276,268(Midpoint $230,223)Geo Base Full Salary Range 1 - All non-SF CA, DC, NY - $169,444 - $254,166 (Midpoint $211,805)Geo Base Full Salary Range 2 - Includes CO, IL, MA, MD, NJ, OR, RI, TX, VT, VA, WA - $156,552 - $234,827 (Midpoint $195,690)Geo Base Full Salary Range 3 - Includes AL, AK, AZ, AR, CT, DE, FL, GA, IA, ID, IN, KS, KY, LA, ME, MI, MN, MO, MS, MT, ND, NE, NM, NV, NH, NC, OH, OK, PA, SC, SD, TN, UT, WI, WV, WY - $143,659 - $215,489 (Midpoint $179,574)This role is eligible for an annual performance bonus and stock options.Benefits: Benefits will be effective the first of each month following your initial hire date. - Medical, Dental, and Vision Benefits- Employer Funded Health Savings Account- 10 Paid Holidays- Paid Time Off and Sick Leave- Paid Parental Leave- Employer Paid Wellbeing Apps (e.g. Headspace and Calm)- Monthly Gym/Wellness Reimbursement- 401(k) retirement savings plan- Employer Funded Commuter Benefits- Employee Discount- Friends and Family DiscountAbout Minted:Artists shape culture. They spark conversation, create connection, and bring beauty into the world. Minted is where they come together to reach further. Our marketplace empowers a thriving community of independent artists to sell and scale their work. We nurture self-expression, cultivate community, and bring the best in visual art to a global audience.We’re building a new way to discover the world’s best creative talent. We’re here for the emerging talent ready to take off, the local favorites ready to grow, and the established artists ready to dream bigger.At Minted, our people don’t just believe in the power of art–we live it. We have our finger on the pulse of what’s new and now. We’re obsessed with great design, art, and interiors. We’re in galleries, at fairs, and constantly finding inspiration online. We seek undiscovered talent that deserves to stand up and stand out. We connect with artists that have something to say, and we collaborate to amplify their work. The Minted community’s art, stationery, and textiles products have reached over 75 million homes worldwide.Our marketplace brings the best in independent design to consumers everywhere. We recognize the challenges independent artists face, and we leverage our resources to level the playing field and create a platform that gives artists the freedom to develop their craft and grow their business.We are headquartered in San Francisco, CA and currently employ 350+ full-time employees, plus additional temporary workers during the holiday season. We have raised over $300M from top-tier investors including Benchmark Capital, T. Rowe Price, Permira, Ridge Ventures, Technology Crossover Ventures, and Norwest Venture Partners. Angel investors include Marissa Mayer, Jeremy Stoppelman, Julia & Kevin Hartz, Yishan Wong, and more.Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws. Minted participates in the E-verify program.How Our Process Works:Minted uses technology and innovative practices to bring unique, best-selling design to market at scale. Using its crowdsourcing technology, consumers are empowered to vote for the designs they love and want to see sold, ensuring that Minted always sells continuously fresh and trend-forward product. The winning designs are manufactured by Minted, enabling artists from around the world to share and sell their work while letting Minted do the rest. Since launch in 2007, the company has expanded to serve consumers in new categories including wall art, textiles, digital content and home decor, as well as serve major retailers and consumer products brands with data-backed design through licensing and wholesale partnerships.Apply for this job