We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. The Senior Manager, Problem Management, is responsible for leading the problem management function within the organisation. This role ensures that all problems arising from incidents are identified, analysed, and resolved to prevent a recurrence. The Senior Manager will work closely with Incident Management, the Site Reliability Engineering (SRE) team, Engineering teams, and the Risk and Compliance departments to ensure that improvement actions are effectively implemented and aligned with regulatory requirements.What you will do:Problem Management Leadership: Own the end-to-end problem management process, including problem detection, analysis, resolution, and documentationContinuous Improvement: Identify trends and underlying issues in incidents to prevent future occurrences. Implement continuous improvement practices to enhance system stability and performanceCross-functional Collaboration: Collaborate with incident management, engineering, SRE teams, and compliance departments to align problem resolution with business objectives and compliance standardsRoot Cause Analysis: Lead root cause analysis efforts following incidents to ensure that the core issues are identified and effectively addressedReporting and Documentation: Maintain comprehensive records of problems, their status, and outcomes. Report on progress and trends in problem management to senior IT management and other stakeholdersRisk Mitigation: Work with the Risk and Compliance departments to ensure that problem management practices adhere to regulatory requirements and effectively mitigate risks.Requirements:Domain Experience: Proven experience in problem management or a similar role within a technology-driven environment, preferably in the fintech sectorTechnical Knowledge: Strong understanding of IT infrastructure, software development life cycles, and SRE practices. Familiarity with ITIL frameworks, particularly in problem managementAnalytical Skills: Excellent analytical and problem- solving skills, capable of conducting complex root cause analysis under tight deadlinesLeadership and Communication: Strong leadership skills with the ability to manage cross-functional teams. Excellent communication skills, capable of effectively articulating complex issues and solutions to both technical and non-technical stakeholdersProject Management: Experience in managing projects and driving change across multiple teams and departmentsCompliance Awareness: Knowledge of regulatory frameworks and compliance requirements within a fintech environment.Would be a plus:Ability to communicate in the following languages: Russian and Polish.What you get in return: You will join the Company, that cares about work and life balanceAnnual bonus depending on personal performanceFamily Medical Insurance, Pension fund, and Multisport card for CoEFull annual performance assessmentModern and outstanding equipmentEmployee referral programAdditional paid days off and the opportunity to work with one of the smartest teams on the market. Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.Apply for this job