We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talent team. Capital.com is pioneering the fintech revolution, making financial markets accessible to over 4 million users worldwide. We are currently seeking a dedicated individual with exceptional managerial skills to join us as Tech Support Manager, leading our Technical Support team members based in Australia and Poland.Responsibilities:Lead and manage the Technical Support team (spread across the world), providing mentorship and guidance to team membersOwn and optimize technical support processes, ensuring alignment with company goals and efficiencyFoster a collaborative team environment to resolve issues and improve overall service qualityMotivate and support team members in their professional development and growthEnsure adherence to SLAs and performance metricsRequirements:3+ managerial experience in a technical support or IT service management environmentStrong leadership skills with a track record of developing and motivating teamsExcellent communication and interpersonal skillsStrong analytical and problem-solving abilitiesExperience with process improvement and optimizationExperience with different monitoring tools, e.g., Kibana, Grafana, PrometheusProficiency in relevant technical skills (e.g., Unix OS, SQL, Python) is a plusEnglish level B2 or higherWhat you get in return:You will join the company, that cares about work and life balanceAnnual Bonus based on the performance review cycleFamily Medical Insurance, Pension fund, MyBenefit system and Multisport for CoEGenerous Annual Leave Policy (26 days of paid leave for B2B and CoE)Hybrid working model (3 days from our modern office and 2 days fully remotely)Comprehensive Workation Policy with 30 more remote days available.Possibility of taking two additional days of paid leave per year to dedicate to volunteering efforts. Be a key player at the forefront of the digital assets movement, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.Apply for this job