We need a talented Publisher Support Specialist to join our mission. As a Publisher Support Specialist you’ll become part of the Product Operations team whose main focus is to support our publishers (Game industry and Creator Economy) during the pre-sales, integration and post-launch phases—continuously analysing and improving processes and tooling to ensure flawless experience of API users, regardless of whether it's a huge enterprise or another Codapay user calling our API.ResponsibilitiesGet to know Codapay API and Coda capabilities to the finest detailsProvide technical support to engineers from companies and partners who are integrating with the Codapay API Making sure our technical support is friendly and empathetic, provides solutions to problems accurately, timely and consistentlyMaintain API documentation, examples and FAQs to minimize contact ratesMake suggestions on how to improve the API based on customer feedbackSupport the business team from a technical standpoint during calls with publisherParticipate in the design and implementation of scalable onboarding and proactive support frameworks for publisherMediate during incidents involving the right teams and provide feedback to publisherRequirementsProficiency in Mandarin and English. Language proficiency is essential to effectively communicate with publishers and stakeholdersStrong communication skills and the ability to articulate complex and technical concepts to non-technical audiencesAbility to define the scope of your responsibilities and keep the focus to deliverPassionate about technology and its relationship with business and customer experience.Familiarity with system integration and API conceptsEmpathy for users and are able to provide great support and onboarding experience.Ability to prioritize and manage multiple projects in the fast paced environmentYou are humble and work well in a team with a diverse group of people from all over the globe and in different time zonesNice to HavePrior experience with REST or SOAP integration is advantageous.Familiarity with tools such as SQL, Postman, AWS dashboard, Kibana, and Jira is preferredExperience in writing scripts or coding in Java, Javascript or Python; Application development or games industry experience is a plus.Apply for this job