People Operations Partner- Clinical Programs & Workforce Strategy

Know how healthcare HR really works? Bring that superpower to a team that's driving an employee-first approach as we work toward becoming a high- performing organization.

EBCAP is a nonprofit FQHC, CCBHC, Head Start, and Community Action organization in Rhode Island's East Bay. We're in the midst of a major organizational transformation. We need an HR partner who knows healthcare.

You're likely our person if you have:

⭐ 3-5+ years of HR experience inside healthcare, behavioral health, an FQHC, or a similarly regulated setting

⭐ Experience advising clinical leaders and healthcare administrators through employee relations, investigations, performance management, and discipline

⭐ Working knowledge of how licensure, credentialing, and accreditation (such as Joint Commission and HRSA requirements) intersect with standard HR practices and processes

If you want real ownership of a healthcare portfolio, plus the chance to broaden your HR skills, this could be the job you've been looking for. This role is on site in East Providence, RI.

Why EBCAP
Meaningful work, a fun mission-driven team that takes our work seriously but not ourselves, a comprehensive benefits package, tuition reimbursement, and a real chance to shape how People Operations works during a period of organizational change & growth.

EBCAP is an equal opportunity employer.

Key Responsibilities

Clinical HR Partnership

• Serve as the primary HR partner for Medical, Dental, and Behavioral Health leaders.
• Provide guidance on employee relations, workplace concerns, performance management, and corrective action processes.
• Support recruiting, onboarding, internal transfers, and organizational changes within clinical programs.
• Manage employee separations, retirements, and transition activities in partnership with leadership.

Compliance & Credentialing Coordination

• Partner closely with Compliance & Credentialing to align hiring, performance management, privileging, licensure, and separation activities.
• Help maintain compliance with healthcare regulations and accreditation requirements.
• Provide backup support for credentialing and compliance functions when needed.
• Coordinate immigration-related processes for eligible healthcare professionals, including H-1B visa activities.

Workforce Strategy & Organizational Development

• Support the creation and maintenance of job families, career pathways, and organizational leveling structures.
• Collaborate with leadership to develop workforce planning and succession planning strategies.
• Create practical tools such as job descriptions, leveling guides, and career framework resources.
• Assist with wage band development and market compensation analysis initiatives.

Leadership Support

• Provide coaching and development guidance to leaders across clinical programs.
• Conduct or support employee relations investigations.
• Participate in culture initiatives, leadership training programs, and manager development efforts.
• Collaborate across the People Operations team to support organizational priorities and special projects.

Qualifications

We're looking for a professional who brings a combination of people expertise, strategic thinking, and healthcare compliance knowledge, including:

• Employee relations and conflict resolution
• Leadership coaching and development
• Workforce planning and organizational design
• Healthcare compliance awareness
• Contract management and administration
• Cross-functional collaboration
• Strong communication and documentation skills
• Organizational and project management skills
• Sound decision-making and independent judgment
• Attention to detail and discretion when handling sensitive information
• Ability to work effectively in complex, regulated environments
• Curiosity, adaptability, and a continuous improvement mindset

Knowledge and Qualifications

Required

• Three to five years of progressive HR experience within healthcare, behavioral health, FQHC, or similarly regulated environments.
• Knowledge of healthcare regulatory and accreditation requirements and their impact on HR practices.
• Experience managing employee relations, investigations, performance management, and disciplinary processes.
• Proven ability to build productive partnerships with clinical leaders and compliance teams.
• Excellent written and verbal communication skills.

Preferred

• SHRM-CP, PHR, or comparable HR certification, or a commitment to obtaining certification.
• Experience administering or monitoring provider contracts and agreements.
• Background in job architecture, job evaluation, organizational design, or workforce strategy.
• Experience working with Rippling HRIS.

NOTE: This role is on site and in person in East Providence, Rhode Island. No relocation assistance is available.

Benefits

Why Join EBCAP?

At EBCAP, you'll have the opportunity to influence workforce strategy, support exceptional healthcare professionals, and contribute to programs that strengthen communities throughout Rhode Island. Your work will directly impact employees, leaders, and the patients they serve every day.

Benefits Include

• Comprehensive medical and dental insurance
• Vision coverage
• Flexible spending accounts
• 403(b) retirement plan with employer match
• Employer-paid life insurance
• Generous paid time off package
• Mileage reimbursement
• Tuition reimbursement
• Professional development support
• Employee Assistance Program (EAP)

Ready to make an impact? Apply today and help build the workforce that powers compassionate, high-quality care across our communities.