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Houston Public Library

www.houstonlibrary.org

The Houston Public Library is a government-run institution that provides library services and a wide selection of books.

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Job facts

Location
Houston, TX
Type
Full-time
Department
Houston Public Works
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Customer Service Representative II (Billing/Adjustments)

at Houston Public Library


Applications accepted from: Houston Public Works Employees Only Service Line/Section : Utility Billing/ Billing Services Reporting Location: 4200 Leeland Workdays & Hours: M - F, 7 a.m. -4 p.m. * Subject to change DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: Uses standard problem-solving techniques to provide general information and customer assistance for quality service. The Customer Service Representative II duties will include but are not limited to: Researches, analyzes, and resolves standard customer problems and inquiries by various forms of communication i.e. phone, email, in person, etc. Prepares documentation to adjust customer accounts while maintaining security and...