Cloudinary
Streamline media management and improve user experience by automatically delivering images and videos, enhanced and optimized for every user.
- Open roles
- 29
- New role every
- ~5.3 days
- Posting trend
- 1.7× vs prior 90d
Company signals
Score: 78Job facts
- Location
- Hybrid · San Jose, California, United States of America
- Workplace
- Hybrid
- Type
- Full-time
- Department
- Customer Success
- Posted
- Oct 01, 2026
Last verified live 5 days, 4 hours ago · checked directly on the company's Lever
More roles at Cloudinary
- Director of Global Corporate Program Management · Israel
- Strategic Account Director, EMEA · London
- Technical Customer Success Manager · New York, NY
- Director of Digital Marketing · United States
- Head of MIS · Israel
- Corporate Controller (Maternity Leave Cover) · Israel
SVP, Customer Success & Professional Services
at Cloudinary
About the Role
We are looking for a SVP, Customer Success & Professional Services to lead and own Cloudinary’s Enterprise Customer Journey, ensuring enterprise customers realize measurable business value throughout their lifecycle with Cloudinary.
Reporting to the Chief Customer Officer, you will own the strategy, operating model, and execution of the enterprise customer journey, from onboarding and implementation through adoption, value realization, and expansion. Your mission is to help customers maximize the value of their investment while building a scalable organization that drives retention, growth, and long-term loyalty.
As a member of the Customer Success leadership team, you will lead a team of CSM’s, who are customer-obsessed and respected by their customers, partner closely with Sales, Support, Product, Engineering, Marketing, Revenue Operations, and Executive Leadership to create seamless customer experiences, accelerate time-to-value, and establish Cloudinary as a strategic partner for our enterprise customers.
This role is ideal for a customer-obsessed executive who combines strategic thinking, operational excellence, commercial acumen, and organizational leadership to build world-class customer experiences at scale.
Salary range -
$360,000 - $440,000 base
25% Annual Bonus and Option plan and benefits