Accounts Receivable Specialist II

The Accounts Receivable Specialist II plays an integral part in the order to cash lifecycle for our customers. They are responsible for the accurate and timely collection of invoices from our US customers. With the customer at the forefront of what we do, the Accounts Receivable team work closely with Order Services, Sales & Customer Support delivering an exceptional customer experience. 

This role is a hybrid role working two-three days out of our Wisconsin Rapids, WI location.

In this role as a Accounts Receivable Specialist II you will:

•    Proactively collect outstanding receivables from a global customer base, ensuring timely cash inflows and adherence to payment terms 
•    Investigate, log, and resolve customer invoice disputes in collaboration with internal teams (Sales, Billing, Customer Support) 
•    Maintain accurate and up-to-date customer account records, including payment status, disputes, and credit limits 
•    Review and approve credit hold release requests for customer quotes/orders in line with company credit policies 
•    Monitor customer credit exposure and manage credit holds, ensuring appropriate controls are in place 
•    Release credit holds promptly upon receipt of payment or satisfactory resolution of outstanding issues 
•    Raise and process credit memo requests where required, ensuring appropriate documentation and approvals are obtained 
•    Reconcile customer accounts and resolve discrepancies to ensure ledger accuracy 
•    Communicate effectively with customers to build strong relationships and facilitate timely resolution of payment or billing issues 
•    Collaborate cross-functionally to improve billing accuracy and reduce recurring disputes 
•    Support month-end close activities, including reporting on aged debt and escalation of high-risk accounts 
•    Ensure compliance with internal controls, audit requirements, and company credit policies 
 
For this role as a Accounts Receivable Specialist II, you should have: 
 
•    High school diploma or equivalent required 
•    Excellent attention to detail 
•    Ability to work in a fast-paced environment 
•    Great team player & also able to work independently 
•    Excellent verbal & written skills 
•    Numerate and accurate 
•    Proficient in Microsoft Office 

 
Preferred Qualifications 

•    Bachelor’s degree in Accounting, Finance, or a related discipline, or equivalent practical experience preferred 
 
 Additional Information

All your information will be kept confidential according to EEO guidelines. #LI- Remote