Construction Origination Coach

Guild Mortgage Company , closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Construction Origination Coach is a coaching-focused role dedicated to elevating the skill set, confidence, and performance of OTC-certified Loan Officers (LOs) and Loan Officer Assistants (LOAs). This position emphasizes training LOs on proper up-front loan structuring, documentation accuracy, and program requirements, with the goal of significantly improving submission quality before loans enter the OTC pipeline.
The Coach serves as a subject matter expert and hands-on trainer, helping LOs understand how to structure construction loans correctly rather than completing the work on their behalf. After submission, the loan remains the responsibility of the LO; the Coach's role is to equip the LO with the knowledge and tools to get the file right the first time.

Essential Functions

• Training & Coaching for Quality Improvement
  • Deliver ongoing training and individualized coaching to LOs and LOAs on OTC guidelines, file structure, and documentation best practices.
  • Partner with LOs during early loan discussions to teach proper structuring techniques and reinforce standard processes.
  • Identify recurring gaps in LO knowledge and proactively develop training plans to improve quality and reduce submission defects.
  • Promote a culture of continuous learning, accountability, and high-quality loan preparation.
• Builder Acceptance Coaching
  • Teach LOs how to evaluate and obtain complete Builder Acceptance packages.
  • Provide guidance on required builder credentials and how to identify incomplete or inaccurate submissions.
  • Up-Front Loan Structure Support
  • Support LOs by demonstrating how to properly structure new construction loans based on borrower needs and builder documentation.
  • Help LOs understand key risk indicators and best practices, empowering them to independently manage future files.
• Construction Documentation Review & Training
  • Review construction documentation with LOs--contracts, plans/specs, cost breakdowns, invoices, disbursement schedules--to teach them what "right" looks like.
  • Model best-practice file review techniques that LOs can apply to their own future submissions.
  • Loan Hub & File Setup Validation
  • Guide LOs in setting up pre-qualification files accurately in Loan Hub.
  • Teach LOs how to align loan data with construction documents, review credit/income/assets, and run AUS correctly.
  • Support LOs in organizing documents in DDA using OTC standards and completing the Loan Submission Checklist with accuracy.
• Collaboration & Program Improvement
  • Partner with the OTC team to identify trends, process gaps, and LO training needs.
  • Contribute feedback to improve training materials, job aids, and overall submission quality across the organization.

Qualifications

• Education Level : Bachelor's Degree directly related to the position or equivalent, preferred
• Experience: Minimum five years' experience with working knowledge of secondary market guidelines and construction lending preferred
• Additional Qualifications:
  • Strong knowledge of construction lending and OTC programs.
  • Proven ability to coach, train, and develop others.
  • Exceptional attention to detail and ability to communicate complex requirements clearly.
  • Strong problem-solving skills and ability to help others improve their processes.
  • Experience with Loan Hub, DDA, and loan documentation review preferred.
• Company Required Skills:
  • Excellent verbal and written communication skills required.
  • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
  • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values :
  • Customer Service - Proactive attention to each person
  • Integrity - Do and say what's right
  • Respect - Treat others with dignity
  • Collaboration - Listen and work together
  • Learning - Seek knowledge and strive for improvement
  • Excellence - Deliver the unexpected

Physical Demands

• Physical Demands : Mobility in an office and may occasionally meet with customers or business partners outside of the office.
• Audio/Visual : Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental : Office environment - moderate noise, no substantial exposure to adverse environmental conditions.
• Travel: 5% or less
• Mental : Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow.
• Schedules : Work is primarily performed during the business week, Monday - Friday

Authority Level

• Job Scope : Assists in a variety of duties at the direction of more senior staff and contributes as a team member and resource to others in the unit.
• Complexity : General precedents may exist for most problems; conducts research/analysis to identify the appropriate approach; works with others to confirm findings.
• Impact : Decisions and actions impact the effectiveness of own team and closely related teams.
• Interaction/Supervision : Work is monitored under general supervision of supervisor and by following established, specific procedures described by supervisor; May act as a mentor/guide to less experienced support staff including selection, training, and evaluation; may coordinate work of support staff involved in a special project; no formal authority.
• Direct Reports : None
• Indirect Reports : None

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Guild Mortgage Company is an Equal Opportunity Employer.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.

This position offers eligibility for incentive compensation.