Field Service Engineer

Responsible for providing training and technical support to distributors, technicians, contractors, dealers, and/or installers. Gathers site-specific data and installation information to aid with the proper application or troubleshooting of Franklin Electric Fueling Systems products.

Key Responsibilities

• Schedules and provides technical training to distributor personnel, contractors, dealers, and/or installers.
• Tests and troubleshoots Franklin Electric products. Supervises and assists at product installations.
• Promotes and represents Franklin Electric products and programs at tradeshows and special events. Conducts product demonstrations as needed.
• Collects and reports marketing information pertaining to competitive products, industry distribution or personnel changes, and customer needs or desires.
• Acts as a liaison between field, product management and engineering departments.
• Writes and submits timely and accurate reports, as well as special reports needed to highlight problems at specific sites and/or with certain customers or products.
• Able to use mechanical and electrical tooling such as pipe cutters, wrenches, voltmeters, etc.
• Performs other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Public presentation skills in seminar type events.
• Writes reports, business correspondence, and policy/procedure manuals.
• Calculates figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Applies concepts such as fractions, ratios, and proportions to practical situations.
• Defines problems, collects data, establishes facts, and draws valid conclusions.
• Interprets an extensive variety of technical instructions in mathematical or diagram form and deals with several abstract and concrete variables.
• Deals with problems involving several known variables in situations of routine nature.
• Effectively communicates information and responds to questions in person-to-person and small group situations with customers, clients, the general public, and/or other employees of the organization.
• Solves practical problems and deals with a variety of known variables in situations where only limited standardization exists.
• Travels up to 75 percent of the time, including up to 50 percent overnight travel.

Education and Experience

• Associate’s degree in engineering, computer technology, or a related technical field (preferred).
• Bachelor’s degree (preferred).
• Five or more years of technical, field service, or related fueling systems or industry experience (preferred).

Computer Skills

• Intermediate: Contact management, presentation/PowerPoint, spreadsheet, word processing / typing.
• Basic: CAD / site plan scaling knowledge.

Certificates and Licenses

• PEI or API certifications (Preferred)

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.