Endpoint Management Analyst

About MassArt:

Founded in 1873, having celebrated its 150th anniversary in 2023, Massachusetts College of Art and Design (MassArt), is the nation's first and only independent, free-standing public college of art and design in the country. MassArt is an inclusive community of thinkers, doers, makers, educators, innovators and leaders striving to shape the future through art and design. We've spent 150 years demonstrating the truly amazing things that happen when a world-class art and design education is an option for every deserving student. Located in Boston's hub of arts and culture along the Avenue of the Arts, MassArt enrolls 2,000 students and offers a comprehensive range of undergraduate and graduate degrees in 18 disciplines, as well as continuing education and youth programs.

MassArt strives to be a model of diversity and inclusion; the campus community reflects the layers of cultural and self-identity that proudly make up our region, nation, and world. We build effective partnerships with co-workers throughout the College by freely sharing appropriate information and providing assistance to all and maintain an environment that is welcoming to persons of all backgrounds, nationalities, and roles.

Job Description:

Salary: $73,000 - $80,000 annually, commensurate with qualifications and experience.

This position is governed by the APA Collective Bargaining Agreement.

Working Hours: 37.5

GENERAL STATEMENT OF DUTIES:

The Endpoint Management Analyst provides advanced technical support and systems engineering for endpoint devices and user-facing technologies across MassArt's academic and administrative environments. This role supports a diverse ecosystem, including Windows, macOS, iOS, ChromeOS, and related platforms, ensuring secure, efficient, and scalable endpoint operations. The Analyst is focused on analyzing system health, optimizing deployment processes, managing application packaging, and troubleshooting complex failures within the management tools. Serves as a technical lead for endpoint deployment, security, and automation.

DUTIES AND RESPONSIBILITIES:

• Manage and support a fleet of Macs, designing scalable solutions for configuration, deployment, policy enforcement, and user experience across academic and administrative environments.
• Serves as the Subject Matter Expert (SME) for all Apple technologies Additionally, a key resource providing Tier 3 backup and escalation support for the Windows PC environment and related desktop infrastructure.
• Serve as the primary administrator for JAMF and Apple School Manager, and support onboarding and integration of identity-based tools.
• Serve as secondary administrator for endpoint deployment and management platforms such as KACE, Intune, and ChromeOS tools.
• Maintain a centralized Munki software repository and patching infrastructure.
• Assist in the management of the software licensing server and applications for both Macs and PCs.
• Identify and remediate systemic issues affecting endpoint connectivity.
• Collaborate with Print Services and vendors (e.g., Xerox) to troubleshoot and support print infrastructure, including Papercut, multifunction copiers, and large-format printers.
• Act as a contributing administrator for endpoint-related SaaS platforms such as Sophos (security) and CrashPlan (backup), ensuring reliable protection and recovery for Mac users.
• Work with platform vendors to optimize service functionality and contribute to internal documentation for ongoing support and operations.
• Partner with Academic Technology and studio managers to coordinate software license deployments, macOS upgrade planning, and testing.
• Align software and OS update schedules with academic cycles, providing proactive support for version-related compatibility or performance issues.
• Participate in roadmap planning for endpoint-related services, collaborating with cross-functional teams on strategic initiatives.
• Provide advanced technical support and end-user assistance for endpoints, devices, and user-focused technology resources including software, networks (wired, wireless, VPN), telecom services, and enterprise systems.
• Respond to and resolve service tickets in alignment with departmental policies, ensuring high-quality customer service.
• As necessary, may provide functional supervision to contractors and students engaged in endpoint support.
• Perform additional duties as assigned by supervisor or Deputy Chief Information Technology Officer.