PATIENT SERVICES COORDINATOR II

PATIENT SERVICES COORDINATOR II

University of Alabama at Birmingham

The position will work with other administrative and clinical personnel, residents, students, faculty, and patients.

General Responsibilities

• Under general supervision and according to UAB Medicine established policies and procedures, provides a variety of specialized services in support of the operations of their assigned physicians, advanced practice providers and assigned clinics.

• May direct the work of other clerical employees.

Key Duties & Responsibilities

• Coordinates scheduling and facilitates pre-certification and admitting processes as necessary.

• Coordinates outpatient scheduling and facilitates pre-certification for diagnostic testing and specialty referrals.

• Serves as an advocate for patients and patient families, assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.

• Answers patient inquiries verbally or in writing, acting as an advocate

• Provides and documents a thorough and accurate record of patient plans and interactions.

• Performs administrative functions such as collaborating with other members of the care team.

• May assign work to others and may order supplies.

• Performs other duties as assigned.

Knowledge/Skills/Abilities

• Must be self-directed/self-motivated.

• Must have good communication and interpersonal skills.

• Must be able to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.

• Must be able to accept responsibility for the direction, control, and planning of one's own work.

• Must be able to work independently.

• Must be able to recognize the rights and responsibilities of patient confidentiality.

• Must be able to convey empathy and compassion to those experiencing pain, physical or emotional distress, and/or grief.

• Must be able to relate to others in a manner that creates a sense of teamwork and cooperation.

• Must be able to communicate effectively with people from every socioeconomic, cultural, and educational background.

• Must be able to exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment.

• Must be able to perform effectively when confronted with emergency, critical, unusual, or dangerous situations.

• Must be able to demonstrate the quality work ethic of doing the right thing the right way.

• Must be able to maintain a customer focus and strive to satisfy the customer's perceived needs.

Additional

• Dependable, communicate and collaborate effectively, be adaptable, be organized, have strong computer skills, and be willing to learn.

• This person must also have experience in a customer service and/or dental/medical office environment and be familiar with Microsoft Office, especially spreadsheets.

• Meet preferred criteria.

• Customer service experience and familiarity working in a dental office/school is a plus.

Hourly Range: $16.00-$26.00