Lead - Medical Office Registration & Scheduler

Primary City/State:

Osborn Medical Office Building - 7351 E Osborn Rd Scottsdale, AZ 85251

Category:

Patient Services

Shift:

Day

Department:

Heart Care-Vascular

• The hours are Monday-Friday from 8:00 AM to 5:00 PM

• Requires 3 years of registration/patient accounts experience with an emphasis on customer service

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Under the direction of the Practice Manager, serves as a working operations lead for staff. Acts as a secondary source for information regarding, EPIC, AHCCCS, self-pay accounts, and Insurance benefits. Serves as a liaison between the Registration/Schedulers, Manager, Providers, and supportive staff. Oversees the Registration/Scheduler monthly schedule, identify staffing needs and make necessary contacts to meet operational needs. Specializes in and is completely familiar with any and all system applications by performing all tasks needed to meet department operation requirements and goals. Participates in identifying needs for process improvements and creating/enhancing processes in the Medical Group. Maintains ongoing department training program in conjunction with the Manager/Administrator. Promotes positive teamwork within department and among employees.

ESSENTIAL FUNCTIONS

• Oversees the shift-to-shift responsibilities of the Medical group staff. Prepares the Department schedule, accepts sick calls as needed and modifies the schedule accordingly. Serves as a resource for employees in regards to all pertinent admission, registration, patient scheduling, medical records management and software applications. Covers any areas in the Medical Group to ensure throughput by completing the necessary tasks.
• Assists with the training of department employees, collaborates with the system trainers to assure ongoing training within the department. Serves as a resource and assists staff with complex issues.
• Acts as a Registration/Scheduler; Stays current with knowledge for HIPAA, Federal regulations, state regulations and hospital policy regarding admission and registration procedures and reimbursement criteria. Attends departmental meetings in order to enhance communications within departments. Performs registrations. Attends pay in-services (As assigned) and departmental meetings. Completes reports as assigned.

EDUCATION

• High School Diploma or GED Required
• Associates in related healthcare field Preferred

EXPERIENCE

• 3 years registration/patient accounts experience with an emphasis on customer service Required
• 2 years Training or Leadership Experience Preferred

LICENSE AND CERTIFICATIONS

• Fingerprint Clearance Card (FPC) - Certificate Have a current Fingerprint Clearance card, or within seven working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required

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