CENTRAL VAULT TELLER - ALEX

Job Purpose

To perform operational functions related to cash & non-cash transactions while ensuring high control standards and providing customer with competitive service quality.

Description

Operational Functions

1. Process all counter cash transactions accurately in accordance to the bank standards and procedures in an appropriate turnaround time ensuring high standards of accuracy

2. Introduce alternative channels to customers to reduce traffic in branches according to bank SOP's resulting in a better customer experience

3. Request the Branch daily cash needs from the Head teller for better coordination to efficiently manage cash shortage and excess

4. Investigate thoroughly any differences in balancing and reconciliation of cash and other security items by following the standard process of checking / scrutiny / investigation as outlined in branch standard operating procedure manual

5. Cross sell banking products & services to customers based on identified needs while providing high service standards to contribute in achieving of the set KPIs

6. Perform all transactions in adherence with the set average waiting & serving time to provide customers with a competitive service quality

7. Check counterfeit currencies, checks and identities eliminating any risk of fraud

Reporting

8. Handle customer requests efficiently and raise any problems to the Head Teller in order to reach maximum customer satisfaction

9. Track and report any possible frauds and risks and provide customer feedback to direct supervision to maintain high level of control

10. Report on deviations and exceptions (monthly exception report) in a timely manner

Policies, Processes and Procedures

11. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

12. Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedure

Day- to-day operations

13. Follow the day-to-day operations related to own jobs in the concerned branch to ensure continuity of work

Compliance

14. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB's sound legal position and mitigate any potential risks