Trip Auditor

Position Summary

As a Missed Trip Auditor for our on-campus transportation for a large University contract operation, you will be responsible for monitoring, analyzing, documenting, and reporting all missed trips, late pull-outs, driver errors, and service performance deviations within the operation. This role ensures accountability, identifies operational trends, supports corrective actions, and works collaboratively with maintenance, operations and drivers to improve on-time performance and reduce service failures.

The Missed Trip Auditor plays a critical role in maintaining contractual compliance, customer satisfaction, and operational efficiency.

Earn $22.00-24.00 per hour. Pay rate commensurate with candidate experience level. Pay Day every Friday!

Key Responsibilities

• Monitor daily pull-outs, timepoint performance, and trip completion.
• Review Clever Devices, Saucon, dispatch logs, and other tracking systems for service accuracy.
• Verify and validate all reported missed trips.
• Audit timepoints for early departures and schedule adherence violations.
• Confirm accuracy of dispatch board entries.
• Assist in proactive coverage planning to prevent future misses.
• Participate in service review meetings.
• Create, analyze track and maintain service performance and KPI reporting
• Ensure adherence to contractual performance standards.
• Assist in preparing documentation for disciplinary action when applicable.
• Maintain confidential records of employee performance.
• Support performance improvement initiatives.

Qualifications

• Associate's or Bachelor's degree preferred.
• 2+ years of transit operations, dispatch, or supervisory experience preferred.
• Knowledge of public transportation contract operations preferred.
• Strong understanding of:
  • Timepoints
  • Paddle structure
  • Relief schedules
  • Schedule adherence standards
• Experience using:
  • Clever Devices
  • Saucon
  • Excel
  • GPS tracking systems

Skills & Competencies

• Strong analytical skills
• High attention to detail
• Ability to identify trends and repeat offenders
• Professional communication skills
• Strong documentation and report-writing ability
• Ability to work in a fast-paced operational environment
• Independent judgment with minimal supervision
• High level of integrity and confidentiality

Health Insurance and Benefits Offered Include

• Medical, Dental, Vision, Prescription and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off & Holiday Pay

Academy is an Equal Opportunity Employer.