OIEC - Advocate for Injured Employees (Ombudsman IV) - Fort Worth

Do you have a passion for public service and enjoy making a difference? Don’t miss out on this opportunity. The Office of Injured Employee Counsel (OIEC) is hiring! Apply now if you’re looking for a rewarding career in public service.

You’ll love the Benefits of Working at OIEC:

• 96 hours of accrued vacation a year

• 96 hours of accrued sick leave a year

• 20+ holidays every year

• Career advancement opportunities

• Free parking

• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%)

• Public Service Loan Forgiveness program

OIEC is the state agency that helps injured employees with their Texas workers’ compensation claims. The agency assists, educates, and advocates on their behalf. OIEC provides services in 20 offices across the state. Agency services include advocacy, customer service, and dispute assistance through OIEC’s Ombudsman Program.

Advocate for Injured Employees (Ombudsman IV) – Fort Worth

The Advocate for Injured Employees (ombudsman) is an advocate who assists and educates the injured employees of Texas. Being an ombudsman involves: assisting the injured employee one-on-one throughout the dispute resolution process; answering questions from the injured employee; reviewing claims for medical and income benefits; studying the case background on each claim; gathering and evaluating information (including medical records and letters from doctors); reporting and referring complaints; and tracking and providing information and claim status. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

This position:

• assists and prepares the injured employee in mediations and/or formal hearings (proceedings) and provides routine updates to OIEC clients about the status of their claim

• educates the injured employee about the workers’ compensation dispute process and workers’ compensation law/rules

• assists with referrals to social services with other state agencies

• provides assistance in filing claims

• assists with obtaining supporting claim documentation from doctors

• contacts insurance carriers and medical providers to identify and resolve disputes

• documents customer contact in a computer system

• answers general customer service questions

• performs other duties as assigned