Senior Building Manager

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a wide range of UK and overseas fund managers, REITs and property owners.

We believe property management can be a force for good. That’s why we focus on making buildings work — not just for profit, but for people and the planet too. Through our Property Management framework, we help clients and occupiers navigate a rapidly changing landscape, delivering a fully integrated and genuinely holistic approach.

Most job descriptions read like a recipe without showing you what the finished dish should look like. We’d rather give you a clear picture of who we are, how we work, and the kind of person who thrives at MAPP.

If this role excites you and you think you could make a difference here, we’d encourage you to apply — even if you don’t tick every box. We’re interested in people who want to do meaningful work, add real value, and be rewarded for their efforts in a genuinely great place to work.

MAPP is an equal opportunities employer. All applicants must have the legal right to work in the UK by the start date of employment. MAPP does not provide immigration sponsorship.

Inclusion at MAPP

We want the real estate industry to be a career path where people feel both welcome and wanted. We’re proud of the progress we’ve made so far, but we’re always challenging ourselves to do better. We want the best people to see themselves thriving at MAPP. Creating an environment where everyone feels able to be themselves is essential to that – because diverse perspectives, lived experience and ways of thinking make us stronger.

Our values and how we work

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp, and that commitment to doing business responsibly shapes our decisions every day. We recently were reaccredited and improved our score significantly.

We want you to learn, grow and challenge yourself. As a business, MAPP has grown consistently over the past five years, and we promote around 10% of our office-based roles internally each year. We invest in development, create opportunities to broaden professional horizons, and make time to connect — through charity days, fundraising, learning initiatives and social events.

High expectations & employee ownership

What makes MAPP distinctive is that we are owned by an Employee Ownership Trust. There are no external shareholders — our business is held on behalf of our people. This creates a more inclusive and transparent environment, where employees are informed, involved, and able to influence how we move forward. It also means that when the business succeeds, that success is shared — typically through a profit share that can be paid tax-free to each individual.

Being employee-owned shapes the way we show up. It encourages us to think long term, take ownership of our decisions, and care about the impact of our work. We place a strong emphasis on trust, expecting people to use their judgement, take initiative, and support one another. Collaboration, curiosity, and accountability are key to maintaining both our performance and our culture.

In return, we offer autonomy, support and the opportunity to grow in a business where your contribution genuinely matters.

Why join MAPP?

This role gives you the opportunity to be part of something a little bit special in property management. We’re always looking for great character — that’s what makes someone a MAPP person. If that sounds like you, we’d love to hear from you.

A few facts about MAPP you might like to know:

Our engagement scores are consistently high and in 2025, we had an engagement score of 83% and 92% of our people recommend MAPP as a great place to work.





Title, Team and Role Summary

Title : Senior Building Manager

Team : Site - Office Buildings ** **

Who Does This Role Report Into? AD - FM

Role Summary / Purpose and Scope
This role is responsible for overseeing the day to day running of One Millennium Bridge.

High levels of Client Engagement and Customer services are required, with good management of contractors, security staff, maintenance and cleaners as well as 3rd party contractors whilst having due regard to expenditure and current legislation.

Skills, Knowledge and Values

Skills (People & Technical)

• In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers.
• Working with the Client Leads to understand and work towards the client’s objectives and develop strategies for the building meeting service delivery expectations as well as assist in any pitches for expanded or new work
• Able to effectively coordinate and manage the full evacuation of the relevant building or site, including a floor by floor confirmation using only stairs and following the evacuation procedures for the relevant buildings or sites.
• Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems which form MAPP’s control environment including meeting MAPP policies and procedures, RICS and ISO standards and any statutory and insurance timelines and escalation requirements
• Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews
• Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours.
• Lead in the management of FM Fee Income in partnership with the Client Leads
• Engage with occupiers including implementation of Customer Experience frameworks for the building to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
• Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, report or address any outstanding positions and backlogs
• Manage allocated site including regularly inspecting and recording your property, appropriately monitor, report on, support and feedback to site team and sample auditing your team for condition, standards, and occupier compliance with covenants
• In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
• Provide Facilities Management leadership regarding all properties and portfolios under management including supporting asset management strategies, funding positions and client objectives in accordance with the PMA and other guidelines.
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
• Further information in the Role Profile

**Values & Behaviour **

• Exhibition of MAPP Values :**** Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

• 4 years experience of working in a similar role

Qualifications:

• IOSH essential, NEBOSH desirable
• Riskwise (H&S compliance systems) Proactis system

Working Hours: 9am - 5.30pm Monday - Friday**

Salary Range (Based on Experience)
£65,000 - £80,000 **per annum, depending on experience.