Lead Veterinary Client Service Representative

Neel Veterinary Hospital is seeking an experienced Lead Veterinary Client Service Representative (Lead CSR) to oversee our front desk team and help deliver an exceptional client experience in a fast-paced veterinary hospital.

This leadership role is ideal for a seasoned veterinary receptionist or client service professional who enjoys mentoring others, solving problems, and creating a welcoming, efficient environment for clients, patients, and team members. Schedule flexibility is required , as this position must be available to support and coach staff working a variety of shifts to ensure all front desk team members receive consistent leadership and support.

Key Responsibilities

• Lead, mentor, and support the Client Service Representative (CSR) team
• Oversee daily front desk operations, workflow, and scheduling.
• Train, coach, and develop new and existing CSR team members.
• Deliver exceptional customer service while fostering compassionate, professional client interactions.
• Serve as the liaison between the front desk, veterinary technicians, doctors, and leadership team.
• Assist with staffing, scheduling, and shift coverage to support all front desk team members.
• Address client concerns and workflow challenges promptly and professionally.
• Maintain an organized, efficient, and welcoming reception area.
• Support leadership with employee performance, coaching, and continuous improvement initiatives.

Skills Knowledge and Expertise

• Minimum of 1 year of veterinary client service or veterinary hospital experience.
• 2+ years of supervisory, leadership, or management experience preferred.
• Strong knowledge of veterinary terminology and hospital workflow.
• Outstanding communication, customer service, and conflict resolution skills.
• Excellent organizational skills with strong attention to detail.
• Proficient with veterinary practice management software and Microsoft Office.
• Ability to multitask and thrive in a fast-paced environment.
• Flexible availability is required , including the ability to work varying shifts as needed to support, coach, and lead the entire client service team.

Benefits

• Paid time off
• Health insurance
• Dental Insurance
• Vision insurance
• Employee discounts
• Flexible schedules
• 401K with company match
• Paid days off for CE and robust CE allowance
• Training and career development

Why Join Neel Veterinary Hospital?

• Join a collaborative team dedicated to exceptional patient care and client service.
• Leadership role with opportunities for professional growth and career development.
• Positive, supportive workplace culture where your contributions make a difference every day.
• Be part of a hospital committed to excellence in veterinary medicine and outstanding client care.