Business Services Senior Professional

*University of Colorado Anschutz*

*Department: Department of Psychiatry*

*Job Title: Business Services Senior Professional*

*Position #00851921 – Requisition #40773***

*Job Summary:*| The Strategy and Operations Associate position supports the Department of Psychiatry by helping shape how operational systems, information, and shared resources are governed and improved across the department. Working within the Strategy Core's Project Management Office, the position combines operational improvement, governance, project coordination, and knowledge management to strengthen departmental operations and improve user experience. The position partners with project management, data governance, and process owners in each division to understand operational needs, establish governance and standards, improve usability and information access, document how systems function, and build user capability. The position also provides project coordination for selected departmental initiatives. Key Responsibilities: 75% Operational Systems Governance and Improvement

• Utilize and develop tools across Smartsheet, SharePoint, Intranet, and other platforms to enhance departmental operational capabilities, with opportunities to learn and work with Power BI and Power Automate.
• Establish and support practical governance structures and practices for operational systems in an academic medical setting, including ownership roles, standards, documentation, review cycles, change processes, and transition plans in support of the Strategy Team.
• Partner with stakeholders to assess workflows, understand user needs, and recommend practical solutions that simplify work, improve reliability, and support long-term sustainability.
• Support Smartsheet and Intranet development and governance by evaluating existing solutions, establishing standards, developing tools, and product lifecycle management.
• Develop and maintain system documentation, process maps, knowledge resources, file structures, and information organization practices that improve transparency, usability, and continuity.
• Develop and deliver training for operational process owners and users.

25% Project Coordination and Strategic Support

• Provide project coordination for selected departmental initiatives, supporting project managers, sponsors, and operational leaders with stakeholder coordination, implementation planning, status reporting, change adoption, and transition to operational ownership.
• Facilitate working sessions with sponsors and project teams, preparing agendas and materials, documenting decisions and action items, and following up on commitments.
• Translate complex or ambiguous needs into clear plans, timelines, responsibilities, dependencies, decisions, and next steps.
• Monitor project risks, issues, and dependencies and escalate concerns as appropriate.

---|---
Work Location:| Hybrid – this role is eligible for a hybrid schedule of 3 days per week on campus and as needed for in-person meetings.
*Why Join Us:| The Department of Psychiatry is a diverse department with several different divisions running education programs for medical students, clinical and specialty programs for the Denver community, and research into innovative treatments for a variety of behavioral and mental health conditions. In the department we serve and study people from childhood to elderhood. This role will interact with all areas of the department and support the many exciting programs in behavioral and mental health. The Project Management Office resides within the Strategy Office. The Strategy Office supports the Department of Psychiatry by coordinating strategic planning, clinical strategy, project management, quality improvement, business intelligence, data governance, and key departmental functions. Through shared standards, reliable information, and cross-functional collaboration, the Strategy Office helps translate priorities into coordinated action and sustainable improvement. Why work for the University? We have AMAZING benefits and offer* ** exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 15/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.
*Qualifications: | Minimum Qualifications:*

• Bachelor's degree in business, business administration, healthcare administration, public administration, communications, information systems, education, social sciences, instructional design, organizational development, or a directly related field from an accredited institution.
• 2 years of professional-level experience in supporting business operations, operational systems, governance, project coordination, information management, or organizational improvement.
• A combination of education and related technical/military/paraprofessional experience may be substituted for a bachelor’s degree on a year for year basis.
• An advanced degree (Masters or Doctorate) may be substituted for experience on a year for year basis if the degree is in a field of study directly related to the work assignment.

Applicants must meet minimum qualifications at the time of hire. Preferred Qualifications:

• A master's degree in business, healthcare administration, public administration, information systems, instructional design, organizational development, or a directly related field.
• 3 or more years of experience in business operations, operational systems, systems implementation, knowledge management, project coordination, or related areas.
• Experience improving and supporting shared operational and work-management systems (e.g., Smartsheet, Microsoft Project, JIRA, SharePoint, Intranets, Power BI, Power Automate), including governance, ownership, file structures/hierarchies, documentation, access, system changes, and user training.
• Experience supporting projects through planning, stakeholder coordination, status tracking, implementation, change adoption, and transition to operations.
• Experience in healthcare, academic medicine, higher education, or another complex matrixed organization.

*Conditions of Employment:*

• Applicants must be legally authorized to work in the United States without requiring sponsorship. We are unable to provide work visa sponsorship or employment authorization for this position now or in the future.
• Must be able to work in person three days per week at the CU Anschutz Medical Campus.

Knowledge, Skills and Abilities:

• Strong systems thinking, analytical, and problem-solving skills.
• Interest in learning and applying new tools and technologies to support operational improvement.
• Ability to organize ambiguous or complex information into clear systems, ownership structures, workflows, plans, and documentation.
• Highly self-motivated and resourceful, with strong planning, prioritization, organizational, and follow-through skills.
• Demonstrated ability to build collaborative working relationships across clinical, academic, administrative, and technical teams.
• Effective professional communication skills, including the ability to translate technical processes and changes into user-friendly guidance, document work, share knowledge, and cross-train others.
• Ability to clarify roles, ownership, urgency, scope, priorities, and escalate unresolved issues appropriately.
• Sensitivity to usability, accessibility, consistency, and clear visual and information design.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.

*How to Apply:*| For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
2. Curriculum vitae / Resume
3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address

Questions should be directed to: samantha.2.martin@cuanschutz.edu
*Screening of Applications Begins:| Immediately and continues until position is filled. For best consideration, apply by 9/15/2026.
Anticipated Pay Range:*| The starting salary range (or hiring range) for this position has been established as

• $61,616 - $78,376

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.Total Compensation Calculator
Equal Employment Opportunity Statement: | CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
ADA Statement:| The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu​.
Background Check Statement:| The University of Colorado Anschutz is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.
Vaccination Statement:| CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.