Massachusetts Bay Transportation Authority
Massachusetts Bay Transportation Authority provides commuter rail and inter-district bus services in the greater Boston area.
- Open roles
- 32
Company signals
Score: 82Job facts
- Location
- 10 Park Plaza, Boston
- Type
- Full-time
- Department
- MBTA - Technology Innovation Division
- Salary
- $128K – $150K
Last verified live 22 hours, 2 minutes ago · checked directly on the company's NEOGOV (GovernmentJobs)
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Deputy Director of UX Research and Design
at Massachusetts Bay Transportation Authority
The Deputy Director of UX Research and Design consistently leads a team through ambiguous, cross-functional design and research on complex, less predictable problems that span multiple touchpoints or journeys. The role decides when and why research is needed, surface unknowns, and define approaches that reduce complexity and create clarity for the team. The Deputy Director of UX Research and Design is accountable for UX quality and consistency, shaping how the team works together, including managing and developing its direct reports, to deliver meaningful outcomes for riders and staff.