Financial Assistance Specialist 1

The Financial Assistance Specialist 1 requires extensive knowledge of Managed Care, Medicaid, Medicaid Disability, Medicare, Healthcare Marketplace Insurance, Hillsborough County Health Care Program (HCHCP), Health Care Responsibility Act (HCRA) and Victims of Crime, as well as having expertise in Customer Service and exceptional time management and organizational skills. The Financial Assistance Specialist 1 works diligently to fund the unfunded/underfunded patients and/or consumers. The Financial Assistance Specialist 1 will submit, track and follow Medicaid, HCHCP and HCRA applications to completion, until a denial or an approval is received. Responsible for performing all job duties in accordance with mission, vision and values of Tampa General Hospital.

Essential Functions:

• Interviewing Private Pay and underinsured patients to determine eligibility for government Financial assistance programs.
• Assessing patient financial capabilities.
• Preparation of charity care application, including the Utilization Letter (EA Letter) for illegal aliens as required by the Department of Children & Families (DCF).
• Acquisition of all necessary documentation as required by the respective Government Agencies, including Social Security Disability (SSI/SSD), which may require additional contact with the patient or the patient’s family, even after discharge.
• Submission of the assistance application to appropriate agency within specified timely filing requirements.
• Tracking assistance applications, documenting location, status, approval or denial.
• Attending DCF hearings to appeal cases that have been closed in error or denied.
• Notifying the Financial Assistance Specialist Team Lead of approvals or denials.
• Explain financial accountability to the patient and/or guarantor/family.
• Obtain Lifetime Reserve Days letter on Medicare patients.
• Follow up on all W/C and Auto admissions missing billing information.