Motor Claims Handler

We are seeking a motivated and detail-oriented Claims Handler to join our Claims team. This role is designed for individuals looking to start their career in insurance and gain hands-on experience in claims handling. The successful candidate will assist in processing claims, providing excellent customer service, and learning the fundamentals of claims management.

Key Responsibilities

• Claims Processing : Assist in the intake, review, and processing of insurance claims.
• Customer Service: Provide support to claimants, answering queries and guiding them through the claims process.
• Documentation: Ensure all claim documentation is complete, accurate, and filed appropriately.
• Investigation: Support the investigation of claims to determine validity and coverage.
• Communication: Liaise with clients, insurers, and other stakeholders to facilitate claim resolution.
• Learning & Development: Participate in training sessions and workshops to develop knowledge and skills in claims handling.
• Compliance: Adhere to company policies, procedures, and regulatory requirements.

Skills, Knowledge & Expertise

• Excellent communications skills and a good telephone manner.
• Strong customer service ethos.
• The ability to work as part of a team.
• The ability to take responsibility for your own workload.
• Good planning and organisational skills
• Strong IT skills (proficiency in Excel a bonus)

Job Benefits

**Career & Purpose **

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension matching contribution model with the following contribution rates:
  Employee 1.5%, Employer 2%
  Employee 3%, Employer 3%
  Employee 5%, Employer 5%

• My Choices at Davies provides; High Street discounts and Financial wellbeing hub

• Refer a Friend
• Cycle to Work Scheme
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

**Mental, Physical & Emotional Wellbeing **

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include holiday purchase