Accounts Receivables Team Lead

The Accounts Receivable Team Leader is responsible for supporting the Accounts Receivable & Credit Control Manager by providing strong on-the-ground leadership to the Pune-based AR team. The role plays a critical part in ensuring day-to-day operational excellence across billing, collections, cash application, query resolution and reporting activities.
The Team Leader will lead a team of 5 direct reports, acting as the first point of escalation for operational issues, performance concerns, and stakeholder queries. The role is hands-on and delivery-focused, driving team performance, improving processes, ensuring KPI adherence, and supporting continuous improvement initiatives across the Order to Cash (O2C) cycle.

Key Responsibilities

1. Team Leadership & Supervision

• Provide day-to-day leadership, coaching, and support to a team of 5 Accounts Receivable professionals.
• Allocate work, set clear priorities, and monitor workloads to ensure SLAs and deadlines are met.
• Act as the first point of escalation for operational queries, issues, and customer disputes.
• Support onboarding, training, and ongoing development of team members.
• Conduct regular check-ins and performance feedback to drive engagement and accountability.

2. Accounts Receivable Operations

• Oversee daily AR activities including invoicing support and account reconciliations.
• Ensure timely and accurate processing in line with agreed procedures, controls, and policies.

3. Performance Management & KPIs

• Track individual and team performance against agreed KPIs such as billing volume, accuracy and timings.
• Prepare and review daily, weekly, and monthly operational reporting.
• Identify performance trends and proactively address gaps or risks.
• Support the Manager in delivering performance updates to senior stakeholders.

4. Process Improvement & Simplification

• Identify opportunities to improve, simplify, and standardise AR processes.
• Support the implementation of process changes, automation, and system enhancements.
• Ensure process documentation is maintained and adhered to by the team.
• Act as a change champion, ensuring team adoption of new ways of working.

5. Stakeholder Support & Collaboration

• Work closely with the Accounts Receivable & Credit Control Manager to support global AR objectives.
• Liaise with UK and global stakeholders to resolve queries related to billing, collections, and cash.
• Provide clear, professional communication to internal partners regarding AR status and issues.

6. Controls & Compliance

• Ensure adherence to internal controls, policies, and audit requirements.
• Support audit requests by providing information, explanations, and supporting documentation.
• Promote a strong control mindset within the team.

Skills, Knowledge & Expertise

• Experience in Accounts Receivable, Credit Control, or Order to Cash within a shared services or corporate environment.
• Prior experience leading or supervising a small team preferred.
• Exposure to working with offshore / global stakeholders.
• Experience using ERP systems and AR reporting tools.
• Strong understanding of end-to-end AR processes.
• Proven ability to manage and motivate a team.
• Strong problem-solving and escalation management skills.
• High attention to detail with a process and control mindset.
• Effective written and verbal communication skills.
• Ability to prioritise, manage deadlines, and work under pressure.
• Relevant Accounts Receivable experience of at least 2 years working in AR within a shared services environment.
• Excellent written and verbal communication skills, ability to articulate complex information.
• Attention to detail, and accurate fact-based interpretation