Patient Services Representative - $5/hr shift differential

Location: Redmond Clinic

Schedule: Wednesday–Friday: 8:00 a.m.–5:00 p.m and Saturday - Sunday 7:30 a.m. - 4:00 p.m.

Shift Differentials: An additional $5.00 per hour for all hours worked on Saturdays and Sundays.

The Opportunity

At COPA, our Patient Services Representatives are the warm and approachable team members who help keep our pediatric clinic running smoothly every day. As a key member of the Patient Operations team, you’ll support children and families by scheduling appointments, welcoming patients at check-in and check- out, and helping families navigate COPA’s patient portal. This role blends organization, technology, and compassion, requiring attention to detail, comfort with healthcare systems, and an understanding of policies that protect our patients. Most importantly, you’ll help create a warm, inclusive, and family-friendly environment where every patient feels cared for and supported.

The Company

Central Oregon Pediatric Associates (COPA) has been caring for kids and families in Central Oregon for over 50 years, building lifelong relationships and helping children thrive from newborns to teens. Our mission is to provide exceptional, right-fit care for kids at every age and stage, and our vision is to improve the health of all kids in our community. We do this in a welcoming, inclusive environment where collaboration, openness, play and accountability are part of how we care, not just what we do. At COPA, you’ll work alongside people who value kindness, teamwork, and earning families’ trust every single day.

The Job

• Deliver exceptional customer service while greeting patients, managing calls, and creating a welcoming clinic experience
• Accurately handle patient registration, scheduling, insurance verification, and EMR documentation
• Coordinate communication across departments to support smooth daily clinic operations
• Manage administrative tasks including scanning, forms, payments, audits, and patient portal support
• Maintain compliance with HIPAA and organizational standards while supporting workflow, problem-solving, and team training

Benefits

• 401k and Profit sharing

• HSA, HRA and FSA Enrollment

• Medical, Life, Vision and Dental Insurance

• Supplemental insurance Options

• Pediatric Care Benefits

• Employee Assistance Program (EAP)

• Working with Amazing Kids