Technical Sales Manager

Position Objective: | Provide exceptional technical sales and service to customers in bakery operations. Support customer needs in bakery formulas, baking ingredients, bakery processes and manufacturing equipment.
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Key Result Areas: | Performance Standards
Technical Sales |

• Strengthen and maintain existing customer relationships.
• Identify and introduce new products to achieve targeted growth.
• Analyze sales reports monthly and take appropriate action.
• Awareness of customer pricing and terms and conditions.
• Work closely with DSM's to identify new business opportunities and support customer base with technical sales expertise.
• Establish appropriate visit frequency with current customer base.
• Promote Company image.

Reporting |

• Develop and achieve sales expense budgets to analyze monthly and take appropriate action.
• Timely T&E management required
• Ongoing utilization reports including:
  • Activity and Service reports
  • Complete sales forecasts, as required
  • Tracking customer ingredient usage
  • Significant market share changes
  • Track competitive market and industry activity

Customer Satisfaction |

• Respond to customer requests in a professional and timely manner.
• Proactively seek out potential customer opportunities and develop action plans to resolve concerns or issues in a timely manner.
• Provide completed service reports for customers and sales team for all service provided to a customer in a timely manner.
• Collaborate with the Client Service team to support all customer requirements.

Professional Skills Enhancement |

• Obtain and enhance sales training annually in at least one of the following areas: product knowledge (AIB or company product seminar, technical bulletins), selling skills, personnel management, computer skills or regulatory compliance.
• Excellent communication, presentation, writing and interpersonal skills.

Human Resources |

• Comply with all HR policies and procedures.
• Comply with relevant employment laws.

Other |

• Attend workshops and courses that can improve job performance.
• Other duties as assigned.

Qualifications

A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS REQUIRED |

• A comprehensive industry knowledge of the mechanized bakery model in North America including process, product and quality challenges.
• A clear understanding of bakery formulas, baking ingredients, bakery manufacturing and related equipment and baking science.
• Ability to develop new analytical processes to implement into the maintenance of optimizing quality and bakery performance.

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A COMBINATION OF THE LISTED SKILLS AND KNOWLEDGE IS PREFERRED |

• Bachelor's Degree in Business, Finance, Bakery Science or related field
• AIB Graduate or Baking Science Degree.
• Fifteen (15) years in Bakery Manufacturing / Operations Management.
• Experience working in a B2B food environment and operating at a senior commercial level.
• Understanding and utilization of a solutions based selling program.

WORKING CONDITIONS |

• Significant time in our customer's production facilities leading by example.
• AB Mauri and customer safety protocols to be followed.

OTHER FACTORS |

• Frequent travel (more than 80-90%) is required for this position.