League of Minnesota Cities
League of Minnesota Cities is a membership association that offers advocacy, education and training, and risk management services.
- Open roles
- 213
Company signals
Score: 77Job facts
- Location
- SouthWest Transit
- Type
- Full-time
- Department
- Not Applicable
- Salary
- $92K – $130K
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Customer Experience Manager - SouthWest Transit
at League of Minnesota Cities
Lead the ride toward excellence! As SouthWest Transit’s Customer Experience Manager, you’ll shape every moment of the rider journey—connecting customer insights with operational performance to deliver a seamless, satisfying, and standout transit experience. The Customer Experience Manager is a key leadership position responsible for developing and executing strategies that elevate the overall rider experience. This role focuses on understanding the entire passenger journey, from trip planning to post-ride feedback. The manager acts as the primary link between the customer's needs and the operational realities of the transit system, ensuring operational metrics align with customer...