Associate Specialist, Customer Support

Job Description

Our company is dedicated to preserving and improving the health, well-being and performance of both livestock and companion animals and the people who care for them. We have a rich history of innovation, commitment to research and entrepreneurship in animal health dating back over 70 years.

Through its commitment to The Science of Healthier Animals®, our company offers veterinarians, farmers, producers, pet owners and governments one of the widest ranges of veterinary pharmaceuticals, vaccines and health management solutions and services as well as an extensive suite of connected technology that includes identification, traceability and monitoring products.

Job Summary

Associate Specialist, Customer Support is responsible for providing operational support in customer service and supply chain management processes, ensuring accurate order processing, timely delivery, and proper documentation handling. This role acts as a key liaison between customers, internal teams, and third-party logistics providers to maintain smooth business operations.

Key Responsibilities:

Customer Service & Order Management

• Manage the end-to-end Order Management process, including capturing sales orders from customers and distributors.

• Ensure accurate and complete order entry into the system and proper handling of all supporting documentation.

• Coordinate closely with the third-party logistics provider to ensure timely and accurate delivery to customers.

• Act as a liaison between customers, internal teams, and external partners to resolve delivery, order, or documentation issues.

• Address and resolve issues that may arise with government authorities and support related reporting requirements.

Administration

• Prepare and issue customer invoices accurately and on time.

• Handle tax filing and documentation of customer documents

• Maintain organized records and ensure compliance with internal and external requirements.

Job Qualification:

• Bachelor’s degree in Business Administration, Supply Chain Management, or a related field.

• Relevant experience in customer service, sales support, order management, or administrative functions.

• Experience working with SAP system, and Microsoft Excel is an advantage.

• Strong attention to detail, with a high level of accuracy and organizational skills.

• Demonstrates curiosity, problem‑solving capability, and analytical thinking.

• Good command of written and spoken English.

• Exposure to tax‑related processes or compliance documentation.

• Experience working with third‑party logistics or external service providers.

Required Skills:

Business Administration, Business Administration, Business Management, Business Operations, Consumer Financing, Customer Connect, Customer Experience Management, Customer Relationship Management (CRM), Customer Satisfaction Surveys, Customer Service, Customer Service Management, Customer Support, Data Entry, Insurance Claim Handling, Interpersonal Relationships, Microsoft Office, Order Processing, Problem Resolution, Product Sales Training, Promotional Activities, Report Preparation, Retail Customer Service, Sales Data Management, Sales Quotes, Sales Tracking {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/25/2026

***A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. **