Concierge

Concierge

Mandarin Oriental, Tokyo is looking for a Concierge to join our Concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Tokyo renowned for its sophisticated luxury and award- winning service, is located in the prestigious Nihonbashi district. A true culinary destination, it features a selection of worldclass dining experiences set against stunning views of the city skyline and Mt. Fuji.

About the job

The Concierge at Mandarin Oriental Hotel Group Limited is responsible for providing exceptional personalized service to guests, ensuring their stay is memorable and exceeds expectations. This role involves assisting with various requests, offering expert local knowledge, and maintaining the highest standards of luxury hospitality.

As Concierge, you will be responsible for the following duties:

• Greet guests warmly and professionally, anticipating their needs and offering proactive assistance.
• Provide comprehensive information and recommendations regarding local attractions, dining, entertainment, transportation, and services.
• Make reservations for guests, including restaurants, tours, transportation, and events, ensuring all details are accurately communicated and confirmed.
• Handle guest inquiries and requests efficiently and courteously, resolving any issues or complaints to guest satisfaction.
• Arrange and coordinate special services such as car rentals, luggage assistance, currency exchange, and mailing services.
• Maintain an up-to-date knowledge of hotel facilities, services, and promotions.
• Collaborate effectively with other hotel departments to ensure seamless guest experiences.
• Manage and prioritize multiple guest requests simultaneously while maintaining composure and professionalism.
• Maintain accurate records of guest preferences and special requests to personalize future interactions.
• Uphold the Mandarin Oriental brand standards of luxury service and discretion at all times.

As Concierge, we would expect you:

• Previous experience in a luxury hotel or hospitality environment, preferably in a concierge role.
• Exceptional interpersonal and communication skills, both written and verbal, with fluency in English and Japanese. Proficiency in additional languages is a significant advantage.
• Extensive knowledge of the local area, including attractions, dining, cultural events, and transportation.
• Strong organizational skills and the ability to manage multiple tasks effectively under pressure.
• Demonstrated ability to anticipate guest needs and provide proactive, personalized service.
• Proficiency in using hotel management systems and reservation software.
• A professional and polished demeanor with a genuine passion for hospitality.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and occasionally lift light luggage.

Our commitment to you
• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• A competitive salary and benefits packages
• Social Insurance Plan – Employees Health Insurance and Employees Welfare Pension Insurance (if applicable)
• Labour Insurance Plan

We’re Fans. Are you?