Customer Service Consultant-Christchurch Airport

This is a permanent full-time role, working the following hours:

Monday, Tuesday, Wednesday, Thursday and Friday: 8:00am – 5:00pm

What You’ll Be Doing | Mō te Tūranga

• Welcoming customers and processing vehicle and driver-related transactions

• Identifying customer needs and offering relevant AA products and services

• Handling customer requests and problem-solving with professionalism

• Maintaining accurate records and transaction processing

• Supporting your team to meet service targets and deliver a great customer experience

• Promoting safe work practices and keeping the workplace tidy and efficient

About You | Mōu

• Previous customer service or sales experience (motor industry experience a bonus!)

• Strong attention to detail and well-organised

• Friendly, professional, and confident communicator

• Good computer and keyboard skills (intermediate level)

• NCEA Level 1 (or equivalent)

• A team player who enjoys helping others

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years we've been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands.

From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than 1.1 million Members.

Here, we offer a lot more than roadside assistance. We're constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch. We'd love to korero to see if you might be a great fit for the role.