Product Owner Post Book

PRODUCT OWNER: POST-BOOK

INTRO

Ready to make your next move? How about make your mark? Join a team with unstoppable drive and passion at easyJet holidays.

In 2019 we launched our easyJet holidays business, with a mission to provide brilliant holidays at unbeatable prices. We want to lead the industry by making sustainable travel affordable and accessible to everyone – and to do this we’re building remarkable teams with modern ways of working.

By joining us you’ll be part of the UK’s fastest growing tour operator and a company named as one of the Best Workplaces in Travel. You’ll be given autonomy to do your job, a platform to share your ideas, and you’ll get to work with the very best people in the industry – all to create experiences that customers will remember forever.

Make a difference with your next role. Make it easyJet holidays.

READ ON IF YOU

 Have experience as a Product Owner, ideally delivering customer-facing

B2C products within an ecommerce environment.

 Enjoy using data, experimentation and customer insight to shape digital

experiences that make a real commercial impact.

 Are confident leading cross-functional squads and working closely with

engineering, UX, analytics, architecture and business teams.

 Are excited by the opportunity to improve self-service, personalisation

and digital-first customer journeys.

THE TEAM

easyJet holidays is the UK’s fastest growing tour operator, with a mission to provide brilliant holidays at unbeatable prices in more than 100 destinations across Europe. Since launching in 2019, we have grown quickly by combining easyJet’s vast flight programme with more than 5,000 handpicked hotels and best-in-class technology to create package holidays customers love.

We are ambitious, fast-moving and focused on building remarkable teams with modern ways of working. We want to lead the industry and become the holiday provider of choice, and our digital product teams play a huge part in making that happen.

The Post-Book team owns the digital experience for millions of easyJet holidays customers from the moment they click book, right through until they return from their holiday. The team uses a deep understanding of customers to create intuitive, helpful and enjoyable experiences that make it easier for customers to manage their holiday and choose easyJet holidays again.

THE ROLE

As Product Owner: Post-Book, you’ll lead a critically important squad within a growing team, shaping digital experiences that help customers self-serve, manage their holiday online and enjoy a seamless journey after booking.

This is a commercially focused role with real customer impact. You’ll help drive channel shift, customer retention, revenue generation and CSAT by creating digital experiences that reduce the need for customers to contact our service teams and give them more control over their holiday.

You’ll work closely with colleagues across easyJet holidays and easyJet, including Technology, Commercial, Operations, Customer Service and other Product Owners, to deliver market-leading solutions and build a stronger digitally led relationship with our customers.

Self-serve and personalisation are fundamental to what we do, so you must be comfortable building flexible experiences that adapt to individual customers. You should have your finger on the pulse of AI developments and will be expected to explore how we can use it to make self-service smarter and more personal