Coordinator - Network Operations

Primary City/State:

John C Lincoln - 50 E Dunlap Ave Phoenix, AZ 85020

Category:

Clinical Operations

Shift:

Day

Department:

Network Operations

• Located at W. Dunlap Rd & N. 3rd Ave

• Varied Days: 0700 - 1930 with rotating weekends and holidays (3 days/12-hour shifts)

• 6 weekend days per 6-week schedule required

• Medical background preferred but not required

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

This Network Operations Coordinator supports the activities centrally supported within the Network Operations Center, and serves as the primary point of contact for the coordination of those activities. Demonstrates flexibility and initiative to diagnose issues and provide timely resolution supporting patient safety and process efficiency. Uses automated systems to optimize capacity and staffing management. Ensure staffing and scheduling needs are maintained, coordinate all aspects of patient placement, facilitate incoming and outgoing transfers and patient flow logistics. Works closely with hospital personnel at each facility to facilitate bed and service assignment. Works to optimize staffing and patient flow by monitoring and evaluating staffing activities and prioritizing admissions and transfers from multiple sources.

ESSENTIAL FUNCTIONS

• Processes daily worksheets to reflect available staff on all nursing units and plans staffing needs for future shifts. In collaboration with the Administrative Representatives at each facility utilizes knowledge of different modes of patient care delivery on nursing units to appropriately schedule and assign staff to nursing units. Communicates with other hospital campus to ensure efficient usage of resources.
• Manages requests for patient transfers and direct admissions. Accurately collects the data required for the intake of patients from a variety of sources in compliance with governing regulations and policies. Coordinates provider to provider calls and accurately documents all acceptance calls. Uses critical thinking and established process flow to assess and facilitate patient movement across multiple facilities.
• Proactively collaborates with the Transfer Center, registration, nursing staff, and physicians with regard to proper bed placement. Appropriately assigns beds according to diagnosis, physician requests, and hospital policies while avoiding federal non-compliance and penalties to the hospital and physician.
• Effectively operates electronic systems and technology to optimize patient flow logistics, capacity management, and staffing and scheduling. Maintains confidentiality of information.
• May receive and record absent calls and notifies appropriate unit. Documents staff time changes on schedules via computer system.
• Demonstrates flexibility and the ability to adapt as organizational needs change throughout the shift.
• Collaborates with multi-disciplinary health care team to facilitate and ensure patient satisfaction.

EDUCATION

• High School Diploma or GED Required

EXPERIENCE

• 1 year related experience Required
• 3 years related experience Preferred

LICENSE AND CERTIFICATIONS

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