Program Supervisor [East Los Angeles Center]

JOB TITLE: Program Supervisor

REPORTS TO: Program Director

SCHEDULE: Monday-Friday (8:00am-5:00 pm or 9:00am – 6:00pm) [Schedule Flexible Based On Program Needs]

LOCATION: East Los Angeles Center - East Los Angeles, CA

STATUS: Full-Time, 40 hrs/wk, Exempt

DRIVER POSITION: Yes [ If yes, see driving policy below]

SALARY RANGE: $25.00-$31.00/hr

ABOUT US:

At AbilityFirst, we are dedicated to helping individuals with disabilities achieve their personal best. AbilityFirst supports people with intellectual and developmental disabilities, and their families, with programs that foster fun and fulfillment. AbilityFirst programs are person-centered and tailored to individual interests and needs. They are grounded in individual choice, autonomy, community participation, with a focus on creating social connections and a sense of belonging.

ABOUT THE ROLE

The Program Supervisor plays a critical role in supporting the daily operations of the program. This position focuses on ensuring programming consistency and quality; staff development, participant safety, and regulatory compliance. The Program Supervisor in our licensed programs must meet substitute director qualifications per community care licensing regulations and will be a central figure in ensuring quality programming, supporting staff within program, assisting with training, and stepping into leadership as needed. This role also supports safety, volunteer coordination, community outings, and documentation tasks. In the absence of the Program Director, the Program Supervisor is designated as an authorized person to correct operational deficiencies that constitute immediate threats to participant’s health and safety.

KEY RESPONSIBILITIES

Program Operations

• Coordinates the daily program schedule and transitions across groups and activities.
• Monitor and support the flow of program activities, ensuring staffing ratios and participant needs are met.
• Communicate operational updates, incidents, and concerns with the Program Director.
• Support program activity schedules, open/close procedures, and ensure the environment is participant ready.
• Act as a leader in the absence of the Program Director.
• Assist with succession planning and learn Program Director responsibilities.

Staffing & Leadership

• Lead staff recruitment, interviews, hiring, shadowing, and onboarding processes.
• Develop and maintain monthly staff schedules.
• Provide in-the-moment leadership, mentorship, and development opportunities.
• Manage staff performance, including write-ups, counseling, and special increase requests.
• Support and help lead staff training and meetings.

Staffing & Participant Support

• Provide onboarding and ongoing training and supervision to staff on:
• Person-centered thinking, including personal rights and choices
• Active supervision
• Lifting, transferring, feeding, and personal care
• Disaster response protocols and safety protocols
• Vehicle usage, including safe transport for individuals using wheelchairs in vehicles.
• Personal care, when applicable, including assisting in restroom, feeding, hand-over-hand techniques.
• Coach and model professional behavior, documentation, and engagement strategies in real-time.
• Co-lead staff meetings and provide input on professional development needs.
• Step into program areas to assist during staff shortages, participant needs, which may include assisting with personal care items such as diapering, toileting, and feeding or crises
• Respond to behavioral and medical emergencies with calm and professional judgment.
• Ensure proper use of de-escalation techniques and support plans.
• This position will supervise all community coaches 1 & 2 within your program design staffing to participant ratio.

Documentation & Reporting

• Maintain timely and accurate documentation on incidents, participant concerns, and staffing matters.
• Provide daily updates and follow-ups to the Program Director.
• Input program data into attendance software for billing and tracking.
• Type and manage monthly group calendars, snack schedules, and quarterly newsletters if applicable.

Community Engagement

• Must be an approved driver.
• Coordinate with the Community Navigator to schedule meaningful outings and volunteer opportunities based on participant goals.
• Drive and support participants during community-based activities.

Safety Coordination

• Serve as the site’s Safety Coordinator, overseeing:
• Quarterly safety meetings and inspection reports
• First aid supply maintenance
• CPR/First Aid certification tracking
• Fire and earthquake drills
• Monthly fire extinguisher checks

Volunteer Coordination

• Set up and facilitate volunteer orientation.
• Maintain volunteer records and hours using volunteer management systems
• Collaborate with HR and Development teams to improve volunteer management systems and reduce administrative burden.

Other Duties

• Uphold our commitment as a Mandated Reporter, ensuring the safety and well-being of all participants.
• Complete all required staff training assigned each quarter.
• Other duties and responsibilities as assigned to support the mission of the program and organization.