Software Support Engineer (Post Sales)

ROLE PURPOSE
This role is part of the software team and primarily involves managing, providing support, and offering advice for post implementation issues. It also handles the rollout of the new implementation and user training to the customers.

Key Responsibilities

MAIN RESPONSIBILITIES

• Be the Subject Matter Expert for Glory software enquiries and support queries from other departments or customers.
• Involve in software demo and discussion with customers for software deployment arrangements.
• Knowing the settings and configuration required for different customers’ requirements.
• Key person in charge of the post implementation support.
• Responsible to work with product teams for any software product related matters.
• Perform field installation and training.
• Attend / analyse and troubleshoot field problems that are related to software.
• Create / update documents such as software configuration, test data, support knowledge base.
• Modify software script / tools to meet customers’ need or enhance internal operations.

Skills, Knowledge & Expertise

REQUIRED EDUCATION AND QUALIFICATIONS

• At least 3 years of relevant experience
• Diploma or Degree in computing or related IT certification

REQUIRED SKILLS AND COMPETENCIES

• At least 3 years of relevant experience.
• Diploma or Degree in computing or related IT certification.
• Networking knowledge or experiences for TCP/IP network setup.
• Software programming or scripting background.
• SQL Server and SQL queries.
• Web server environment knowledge including Apache, HTTP, XML, and Web Service.
• Web Security knowledge including SSL, HTTPS.
• Excellent communication skills.
• Creative and flexible thinker.
• Good Troubleshooting skills (System troubleshooting, Hardware, and software).
• Good Interpersonal Relationship.