Retail Loan Operations Specialist I

Build Your Banking Career with Reliance Bank

Reliance Bank is seeking a detail-oriented and customer-focused Retail Loan Operations Specialist I to join our Retail Loan Operations team. This is a full-time, on-site position based at our Corporate Office in Altoona, PA. As a Retail Loan Operations Specialist I, you'll help ensure retail loans are accurately processed, maintained, and serviced while supporting customers and internal teams throughout the loan lifecycle.

If you enjoy problem-solving, working with financial information, and contributing to exceptional customer experiences, we'd love to hear from you.

What You'll Do

• Review loan documents for accuracy, completeness, and compliance.
• Book and maintain loans within the Bank's systems.
• Process account maintenance requests, including payment reversals, modifications, escrow transactions, and account updates.
• Support loan servicing functions such as payoffs, collateral releases, and automatic payment maintenance.
• Maintain loan files and documentation in accordance with Bank policies.
• Research and resolve loan servicing issues, discrepancies, and account exceptions.
• Perform balancing, reconciliation, and quality control activities.
• Assist customers and internal business partners with loan servicing inquiries.
• Support escrow administration, audits, and compliance-related activities.
• Identify opportunities to improve processes and operational efficiency.