Teller I

POSITION SUMMARY

The Teller I is responsible for delivering exceptional customer service by efficiently processing financial transactions and maintaining compliance with all Bank policies and procedures. This role contributes to customer experience by providing prompt, accurate, and courteous service while identifying opportunities to refer customers to appropriate banking products or services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

Transaction Processing & Customer Service

• Portray a positive company image through professional and friendly customer interactions
• Listen actively to customer inquiries to determine appropriate service actions
• Accurately process a variety of customer transactions, issuing receipts and maintaining detailed records
• Cash checks and pay out funds after verifying signatures, balances, and other account information
• Maintain daily balancing of cash drawer using counting machines or manual verification
• Receive and count daily inventories of cash and drafts; order cash as needed to meet branch demand
• Monitor vault and ATM balances to ensure accuracy and security
• Explain and promote Bank products and services tailored to individual customer needs
• Identify opportunities to refer customers for additional financial services and products

Operational Support

• Perform special customer services in accordance with Bank policies
• Count, verify, and post armored car deposits
• Identify and resolve discrepancies or errors in transactions or accounts
• Arrange currency and coin in drawers according to denomination
• Compose and mail customer correspondence regarding account discrepancies and unpaid items

ADDITIONAL RESPONSIBLITIES

• Perform other related duties and responsibilities as assigned by management.