TDI-Claims Examiner I (Regional Docketing Specialist)

Do you have a passion for public state service and enjoy making a difference? Don’t miss out on this opportunity. The Texas Department of Insurance, Division of Workers’ Compensation (DWC) is hiring! DWC administers and operates the Texas workers’ compensation system. DWC regulates the workers’ compensation system, settles disputes, provides customer service, promotes workplace safety, and ensures compliance with state laws. DWC has 20 offices across the state of Texas, with the headquarters located in the Capitol Complex, in the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol.

Benefits of working at TDI:
• Flexible work schedules.
• Work-life-balance.
• 96 hours of accrued vacation a year.
• 96 hours of accrued sick leave a year.
• 20+ holidays every year.
• Career advancement opportunities.
• Free parking.
• 401(k) and 457 Programs.
• State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).
• Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%).
• Optional benefits like dental, vision, life insurance, and many more.
• Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before you apply:
TDI does not sponsor or assume sponsorship of an employment visa.
Learn about our selection process, our military employment preference, licensing, and credential requirements.

Claims Examiner I (Regional Docketing Specialist)
This position performs routine (journey-level) disability determination or workers’ compensation work, to include dispute resolution, claims, and analysis. Work involves reviewing and evaluating claims for proceedings. Identifies and directs specific claims-related inquiries to appropriate staff; provides the public with responses to routine questions regarding workers’ compensation rules, policies, forms, and dispute services. Works with the confidentiality of the claim file information. May train others. Work may require travel, extended hours, and/or weekends. Works under moderate supervision with limited latitude for the use of initiative and independent judgment. The selected candidate will be able to work from one of the following office locations: Amarillo, Austin, Beaumont, Corpus Christi, Denton, Houston East, Houston West, Laredo, Lubbock, Midland, San Antonio, or Weslaco.

This position:
• Schedules and reschedules proceedings within the mandated time frames based on assigned rotations.
• Assists in coordinating, assembling, and preparing hearing records and other correspondence such as orders, formal requests, motions, and subpoenas.
• Responsible for producing digital copies of documents for retention purposes.
• Prepares files for scanning.
• Enter and verify claim information in systems.
• Processes documents in a paperless environment and generates claims and proceedings correspondence to eligible parties.
• Provides efficient customer service to all customers related to informal and formal dispute resolution, orders, formal requests, motions, and subpoenas.
• Research and review claims to answer questions from internal and external system participants in person or telephonically, and documents customer contacts in the division’s internal computer system.
• Monitors the compliance of systematic rotations.
• Performs other duties as assigned.