Customer Service Representative

The Customer Service Representative provides effective customer service for all internal and external customers.

Key Responsibilities

• Responsible for communicating with customers via phone, email, fax, etc.
• Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
• Processes customer orders, changes, and returns
• Resolves customer complaints by investigating problems, developing solutions, and making recommendations
• Works closely with the Operations Supervisor as directed
• Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
• Provides timely feedback regarding service failures or customer concerns
• Works closely with Sales Representatives on quotes, status of orders etc.
• Promotes a safe workplace
• Performs other duties as directed

Skills, Knowledge & Expertise

• Strong communication and interpersonal skills
• Outstanding customer service skills
• Excellent time management ability
• Ability to handle adversity and conflict with successful outcomes
• Outstanding attention to detail and accuracy
• Possesses strong commitment to team environment while working well with others
• Works systematically and logically to resolve problems
• Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
• Knowledge of technical details of the company product
• Proficient in computer data entry
• Proficient in Microsoft Office, Microsoft CRM Dynamics, and ERP Software
• 2+ years of Customer Service experience in the manufacturing or construction industry
• Microsoft D365 Experience Preferred

Job Benefits

• Medical, Dental, and FSA are available 30 days following your start date
• 401k with company match is available after 90 days of employment
• Company-provided Life Insurance and AD&D are provided 1st of the month after 90 days of employment at no cost to you
• 2 weeks of vacation after 6 months of employment
• 10 paid holidays - including your birthday!