2027 Customer Experience Manager

As a Textron employee, you’ll take on meaningful work from day one—contributing to real projects and collaborating with experienced team members across the business. This entry-level opportunity is designed to help you build your skills, gain exposure across functions, and grow through hands- on experience, mentorship, and development opportunities.

About Textron

Textron is a global Fortune 500 company with a diverse portfolio of industry leading brands, including Bell, Beechcraft, Cessna, Pipistrel, Jacobsen, Kautex, Lycoming, E-Z-GO, and Textron Systems. We foster a culture where curiosity is encouraged, ideas are valued, and innovation drives real-world solutions.

Responsibilities:

• Act as single point of contact for used cars and direct support for assigned territory accounts.

• Collaboration with Customer Experience Managers (CEM) and Regional Sales Manager (RSM) on accuracy of sales proposals to ensure trades are processed correctly.

• Resolve disputes with RSM & CEM RSM on customer account resolutions to include missing trades, terminations, and billing.

• Participate in monthly Inventory Reconciliations within the assigned territory to ensure accuracy of used cars in our inventory

• Data Entry into SAP and Salesforce regarding sales, termination, and lost business. To include entering Used Car vehicle orders into SAP for invoicing to end customer

• Collaborate with customers to include Logistics and freight carriers to obtain proper documentation for movement of vehicles.

• Provide accurate and timely information to applicable parties regarding order status.

• Maximize customer satisfaction through routine communication and exceptional service.