Education Concerns Manager

About the team and what we do
The Nursing and Midwifery Council (NMC) Education and Standards team sets and maintains the requirements for education, training, conduct, and performance for nurses, midwives, and nursing associates across the UK

Your Role and Impact

As the Education Concerns Manager, you will lead a team responsible for managing education concerns across NMC-approved programmes throughout the UK. You will oversee the assessment, investigation and resolution of concerns, ensuring our regulatory standards are met and that decisions are timely, evidence-based and fair.

Working closely with education providers, regulators and internal stakeholders, you will help safeguard the quality of nursing and midwifery education, support continuous improvement across approved programmes, and maintain public confidence in the register and the professions we regulate.

What You'll Bring

• Proven experience leading and developing high-performing teams within a regulatory, quality assurance or education environment.
• Strong investigative, analytical and decision-making skills, with the ability to manage complex and sensitive issues.
• Excellent knowledge of governance, risk management and quality assurance processes, with a commitment to fairness, consistency and evidence-based practice.
• Strong stakeholder management and communication skills, with the ability to build effective relationships across a wide range of internal and external partners.
• Experience leading change, improving processes and using data and insight to drive continuous improvement.
• The ability to balance competing priorities while maintaining a focus on public protection, quality outcomes and organisational objectives

Please note that this role may involve travel, including occasional overnight stays where required.

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance – 4 x current salary
• Hybrid working
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

**Hybrid Working Policy

** We are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before submitting your application, please ensure you are able to commit to working in one of our office locations twice per week. If you are applying for a part-time role, please pro-rata office attendance based on the number of days you would be working.

Our Pay Policy

It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

**Reasonable adjustments

** We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

**Screening and vetting

** All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.