Director of Intake

Director of Intake

Established in 1989 as an independent agency of the Commonwealth, the Commission for the Protection of Persons with Disabilities (CPPD) protects adults with disabilities, ages 18 through 59, from abuse and neglect by caregivers. The Commission conducts and oversees investigations of reported abuse and neglect, monitors the remediation of substantiated cases, and promotes public awareness, prevention, and accountability through education and oversight activities.

The CPPD is seeking a Director of Intake. The primary responsibility of the Director of Intake is the management of the day-to-day operations of CPPD’s Intake Unit. This unit, along with the Oversight, Investigations, Legal, IT, and Administrative Units, is responsible for performing the tasks that allow the Commission to achieve its mission of protecting adults with disabilities from abuse.

Preferred Qualifications/Skills:

• Knowledge and ability to supervise Intake staff members, including conducting periodic reviews and/or evaluations, determining training needs and providing or arranging such training, providing motivation of subordinates to work effectively, and determining the need for disciplinary action. In addition, the Director of Intake’s position must have the skill and judgment to plan, assess and assign work according to the nature of the job to be accomplished, the skills of subordinates and available resources.

• Possess the ability to take part in the overall management of the Intake Unit, and in collaboration with other managers achieve the Commission’s mission.

• Strong background in abuse investigations.

• Experience interacting with law enforcement agencies and personnel.

• The ability to critically review, revise, develop and implement the Commission's policies.

• Ability to work efficiently, effectively and make critical decisions in a crisis-oriented environment.

• Ability to efficiently gather and process information and effectively apply the information in a rapidly evolving decision-making process.

• Well-developed computer skills. The position entails day-to-day management of the database, data analysis and the preparation of statistical and trend reports.

• A working knowledge of state government and knowledge of relevant laws and regulations, especially M.G.L. c. 19C and 118 CMR.

Key Responsibilities:

• Oversee the Intake Unit, managing more than 17,000 annual abuse reports by directly supervising Intake Managers and indirectly guiding up to 16 staff.

• Provide 24/7 availability to handle crises, ensure general office coverage, and resolve urgent internal and external issues.

• Coordinate case screening and criminal investigation assignments through regular consultation with the State Police Detective Unit.

• Partner closely with CPPD's Deputy Directors of Investigations to streamline and align internal case assignments.

• Act as the primary liaison for community partners, EOHHS service agencies, and other external stakeholders to resolve conflicts and prevent abuse.

• Utilize expert professional judgment to apply statutory criteria, determine case jurisdiction, and develop operational procedures that meet regulatory requirements.

• Manage the 24-hour Hotline Vendor, overseeing their budget, the Request for Response (RFR) process, and the training/oversight of all hotline staff

• Direct CPPD database management, integrate new technologies, analyze staff efficiency, and prepare comprehensive statistical and narrative reports.

Preferred Qualifications/Skills

• Proven ability to supervise, mentor, and evaluate staff, alongside experience collaborating with leadership to execute the Commission's mission.

• Strong background in conducting or overseeing abuse investigations, including effective collaboration with law enforcement.

• Ability to thrive in crisis-oriented environments, rapidly process critical information, and make sound, timely decisions.

• Experience developing, critically reviewing, and implementing organizational policies.

• Proficiency in database management, data analysis, and generating statistical trend reports.

• Deep working knowledge of Massachusetts state government and relevant laws/regulations, particularly M.G.L. c. 19C and 118 CMR.