Senior Technical Lead

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

The Senior Technical Lead serves as a bridge between system architecture and hands-on
development, responsible for both designing technical solutions and guiding their
implementation on our e.things cloud platform. Working collaboratively with Software
Architects and Product Management, you will translate business requirements into
detailed technical designs while leading development teams through implementation.
Through a combination of architectural thinking and practical development expertise, you
will ensure that complex features are delivered with both technical excellence and
alignment to broader system design principles.
The role will focus on the following key areas:
Technical Design
Mentoring & Guidance
Quality Assurance
Best Practices

Key Responsibilities
Responsibilities of the Senior Technical Lead will include but are not limited to:
Technical Design & Architecture
• Design detailed technical solutions for complex features and system components
within the broader architectural framework
• Collaborate with Software Architects to refine high-level designs and ensure
consistency with platform architecture
• Create technical specifications, component designs, and implementation
roadmaps for development teams
• Evaluate and recommend technology choices, third-party integrations, and
implementation approaches
• Participate in architectural reviews and contribute to platform evolution discussions
Development Leadership & Implementation
• Lead by example through hands-on development of critical components and
complex technical challenges
• Provide technical guidance and mentorship to 2-3 developers, fostering their
growth in both coding and design thinking
• Break down architectural designs into implementable development tasks and user
stories
• Conduct comprehensive code reviews focusing on both quality and architectural
alignment
• Drive technical decision-making at the feature level while ensuring broader system
consistency
Platform Expertise & Solution Delivery
• Develop and maintain deep expertise in the e.things platform architecture, data
flows, and integration patterns
• Guide teams in implementing scalable, maintainable solutions that align with
platform principles
• Identify technical risks, dependencies, and integration challenges early in the
development process
• Ensure robust error handling, monitoring, and performance optimization across
delivered solutions
• Champion best practices in development, testing, and deployment workflows
Stakeholder Collaboration & Technical Communication
• Work closely with Business Analysts and Product Management to understand
requirements and provide technical feasibility assessments
• Collaborate with Software Architects to validate approaches and seek guidance on
complex design decisions
• Facilitate technical discussions between development teams, architecture, and
product stakeholders
• Participate in customer meetings when required to understand technical
requirements and constraints
• Communicate technical concepts effectively to both technical and non- technical
audiences

Join the A-Team and experience the A-Life!