AI & Automation Project Manager

About Us
Gravity Global is the world’s most awarded marketing consultancy specialising in brands operating in complex markets. Led by strategy, innovation, technology, data and creativity, we create brand-and-demand marketing programmes that drive transformational growth for our clients.

With 14 wholly owned offices across the US, Europe, and APAC, you can develop a truly global career in a rapidly scaling organisation.

We are looking for an AI & Automation Project Manager to lead and manage a growing portfolio of internal AI and automation initiatives across the company. This role focuses on workflow optimization, productivity improvement, and process automation by working closely with cross-functional business teams and AI/Automation engineers.

The ideal candidate acts as a bridge between business stakeholders and technical teams, translating operational pain points into clear automation or AI opportunities, and driving projects from discovery through delivery.

Key Responsibilities

Business Discovery & Requirement Analysis

• Receive and analyze requests related to AI, automation, and productivity improvement from internal teams.
• Deeply understand business processes, workflows, and operational challenges across departments (e.g. Operations, Marketing, Sales, Finance, HR, PM, etc.).
• Identify inefficiencies, bottlenecks, repetitive tasks, and opportunities where AI or automation can add value

Stakeholder Collaboration

• Work closely with team members, team leads, and department heads to gather insights, clarify pain points, and validate requirements.
• Facilitate workshops, interviews, or working sessions to map current-state and future-state workflows.

Documentation & Solution Framing

• Document business requirements, workflows, user journeys, and success metrics in a clear and structured way.
• Translate business needs into well-defined problem statements, use cases, and functional requirements for AI/Automation teams.
• Collaborate with AI/Automation engineers to assess feasibility, complexity, risks, and expected impact.

Project Planning & Delivery

• Own end-to-end project management for AI/Automation initiatives, from discovery to delivery.
• Define project scope, milestones, releases, timelines, and dependencies.
• Manage priorities across multiple projects and ensure alignment with business goals.
• Coordinate internal communication, progress updates, and release planning.
• Ensure delivered solutions (tools, pipelines, automations, internal systems, etc.) meet business expectations and drive measurable productivity gains.

Continuous Improvement & Adoption

• Track project outcomes and measure impact (time saved, cost reduction, productivity improvement, quality improvement, etc.).
• Support change management, documentation, and internal adoption of new tools or automated workflows.Continuously identify new AI/automation opportunities across the organization.

Qualifications

• Experience as a project manager on cross-functional project
• Strong understanding of process optimization, workflow design, and automation concepts
• Strong analytical and problem-solving skills; able to structure ambiguous requests into actionable plans.
• Excellent English communication skills (spoken and written) with international stakeholders.
• Strong documentation, presentation, and stakeholder management skills.
• Comfortable with ambiguity and evolving requirements in a fast-paced environment.
• Proficient with collaboration/project tools (e.g., Asana, MS Teams, Zoom).
• Agile mindset with iterative delivery and continuous feedback

What we can offer:

While specific benefits may vary by region due to cultural norms, all team members at Gravity Global can expect a supportive, inclusive, and rewarding environment designed to help you do your best work and grow your career.

Key aspects of being part of the Gravity Global community:

• 💰 Competitive Reward & Pay – we recognise and value your contribution with fair and competitive rewards aligned to local market practices, designed to celebrate excellence and support long-term success.
• 🚀 Career Growth & Development – we believe development is ongoing, not annual. Through our Continuous Performance Management (CPM) process, which includes regular feedback and coaching, we help you refine your skills, celebrate your achievements, and plan for future success enabling you to reach your full potential.
• 🤝 Collaboration – be part of a cross-functional, global team that values sharing insights, ideas, and best practices to drive collective success.
• 🎓 Professional Development – we invest in you through ongoing training and learning programmes designed to expand your expertise and confidence.
• 🌴 Work-Life Balance – while we expect dedication to client success, we also value your wellbeing, offering flexible working arrangements and plentiful paid time off.
• 🎉 Community & Recognition – we celebrate our people through social and team-building events, recognise length of service and life milestones, and appreciate individual contributions through our Gravity Gratitude ‘kudos’ recognition programme.
• 👨‍👩‍👧 Family Support – we understand family matters and our people benefit from family-friendly policies such as parental leave, and access to wellbeing resources to help you balance work and family life.
• 🌱 Purpose & Belonging – we are committed to Environmental, Social and Governance (ESG) principles, fostering a workplace where positive impact matters. Our people are encouraged to get involved in employee resource groups that champion wellbeing, sustainability and culture.

Important Disclosure:

At Gravity Global, we believe in recognising every team member’s contribution. Your total rewards package – including salary and benefits – will align with country specific labor laws and our company policies. We’ll walk you through all the details during the offer stage.

Gravity Global is an equal opportunities employer and we do not discriminate on the basis of sex, race, religion, age, sexuality, disability and other protected status as required by applicable law.

If your experience doesn't align perfectly with the job criteria, but you meet some of the criteria and are excited about the role and Gravity, please don't be put off applying! We would encourage you to apply for the role as you may be just the right person for this role or other roles.