VxI
VxI provides power supply products to industries.
- Open roles
- 110
- New role every
- ~0.8 days
Job facts
- Location
- Davao, Philippines
- Type
- Full-time
- Posted
- Oct 05, 2026
Last verified live 3 hours, 47 minutes ago · checked directly on the company's Workday
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DVSM_Voice Care_09.27.2026
at VxI
It's fun to work in a company where people truly BELIEVE in what they are doing!
We 're committed to bringing passion and customer focus to the business.
Job Summary**
As a DVSM (Digital Voice and Speech Mechanic) for VXI Global Solutions, you will be responsible for ensuring the optimal performance and quality of our voice-based customer service platforms. You will troubleshoot, maintain, and optimize digital voice systems, aiming to deliver an exceptional and seamless experience for our customers.
Job Responsibilities**
- Monitor and analyze voice quality metrics, identifying and resolving issues related to audio clarity, latency, and connectivity.
- Perform routine maintenance and upgrades on digital voice and speech recognition systems.
- Collaborate with engineering and IT teams to diagnose and resolve complex technical problems affecting voice services.
- Implement and test new voice features and functionalities to enhance customer interaction.
- Document technical procedures, troubleshooting steps, and system configurations.
- Participate in on-call rotations to provide 24/7 support for critical voice infrastructure.
- Conduct root cause analysis for voice-related incidents and implement preventative measures.
- Provide technical support and guidance to call center agents and operations staff regarding voice system usage.
Job Qualifications**
- Bachelor's degree in Computer Science, Telecommunications, or a related technical field.
- 2+ years of experience in supporting and troubleshooting digital voice platforms (e.g., VoIP, SIP, Genesys, Avaya).
- Strong understanding of voice codecs, network protocols (TCP/IP, UDP), and telecommunication standards.
- Experience with speech recognition technologies and natural language processing (NLP) concepts.
- Proficiency in using monitoring tools for voice quality and system performance.
- Excellent problem-solving and analytical skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Strong written and verbal communication skills.
- Certifications in relevant voice technologies (e.g., CCNA Collaboration) are a plus.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!